Overview
Customer Svcs Specialist Int Jobs in Saint-Paul, Canada at Minnesota Direct Care and Treatment
Job Title & Classification
Working Title: Customer Svcs Specialist Int
Job Class: Customer Service Specialist, Intermediate
Agency: Secretary of State
- Job
- Location:
St. Paul
- Telework Eligible:
Yes;
Hybrid schedule available after completion of six-month probationary period, if applicable - Full/Part Time:
Full-Time - Regular/Temporary:
Unlimited - Who May Apply:
Open to all qualified job seekers - Date Posted: 07/11/2026
- Closing Date: 07/20/2026
- Hiring Agency/Seniority Unit:
Secretary of State / Secretary of State-AFSCME - Division/Unit:
Secretary of State / Uniform Comm Code - Work Shift/
Work Hours:
Day Shift
- Days of Work:
Monday – Friday - Travel Required:
No
- Salary Range: $21.12 – $28.01 hourly; $44,098 – $58,484 annually
- Classified Status:
Classified - Bargaining Unit/Union: 206 – Clerical/AFSCME
- Work Area:
Business Services - FLSA Status:
Nonexempt - Designated in Connect 700 Program for Applicants with Disabilities:
Yes
Overview
The Office of the Minnesota Secretary of State (OSS) is seeking a Customer Services Specialist‑Intermediate for our Uniform Commercial Code (UCC)/Notary Services Division. This position provides a high level of customer service to diverse groups including legal and banking professionals, corporate service and government agencies, and the public. Responsibilities include all phases of lien filings and searches, and serving as the direct contact for UCC and notary inquiries via phone, email, and postal mail.
Responsibilities
- Process or provide processing of Search and Copy requests for lien records in the MN Lien Database.
- Assist customers who call the notary and UCC public information queues by communicating order status, fees, forms, and available services clearly and consistently.
- Perform legal review, data entry, and imaging of UCC, CNS, and Tax Lien filings, ensuring filings are compliant with Minnesota statutes and data is entered timely and accurately.
- Process or provide processing of MN notary public applications, including review, processing, mailing, and managing the notary public database in compliance with Minnesota statutory requirements.
- Maintain positive interpersonal relationships with all staff, supervisors, and customers, and participate in OSS’s mission, vision, initiatives, and strategies.
Minimum Qualifications
- Customer service practices and principles sufficient to identify each customer’s needs, deliver effective support showing common courtesy, interest in positive problem solving, empathy, and the ability to organize ideas logically.
- Demonstrated ability to explain laws, rules, regulations, standards, policies, and procedures to customers and individuals from diverse backgrounds and cultures.
- Word processing knowledge and skill sufficient to accurately process customer filings, prepare and retrieve data in a variety of formats such as Microsoft Office, proprietary software, and the Internet.
- Writing skills sufficient to prepare written responses while communicating with internal and external customers.
- Math skills sufficient to perform copy by number tasks, verify balances and payments.
- Proficient data entry skills to preview, enter and proofread with speed and accuracy.
- Ability to understand, speak, read, and write English sufficient to perform the job duties described above.
Preferred Qualifications
- Human relations skills sufficient to work effectively in a team environment and independently establish effective working relationships with various departments and staff.
- One (1) year or more providing customer service in a fast‑paced call center environment.
- Experience with MN Statutes, rules, and regulations governing UCC, CNS, and lien filings and searches.
- Experience managing confidential data processing applications.
- Knowledge of MN statutes 357, 358, & 359 regarding Notary Publics.
- Advanced skills in Microsoft Office Suite products sufficient to independently develop, format, and modify a variety of correspondence, documents, records, reports, and forms, using proper business English, spelling, punctuation, and grammar.
- Public relations skills sufficient to manage difficult and/or impatient clientele.
Physical Requirements
- This position may involve light physical activity such as lifting or moving…
Title: Customer Svcs Specialist Int
Company: Minnesota Direct Care and Treatment
Location: Saint-Paul, Canada
Category:
