Overview
Customer Service Representative Jobs in Weymouth, MA at Confidential
We’re hiring a full-time, temp-to-hire Customer Support Representative with at least 2 years of experience. If you have a passion for helping customers and a knack for detail, we want to hear from you.
Shift: Monday to Friday, 7:30 AM – 4:30 PM
What you’ll do:
- Serve as the main point of contact for customers via email and phone, handling inquiries and resolving issues related to our product lines.
- Process all incoming orders, ensuring accuracy in products, pricing, and delivery requirements.
- Prepare quotes and manage order processing from start to finish.
- Coordinate with other departments—including shipping, finance, and quality control—to solve customer problems efficiently.
- Maintain detailed records of customer interactions and update our product knowledge base.
- Analyze data to create reports on customer issues and trends.
- Assist with other clerical tasks as needed.
What you’ll bring:
- 1-3 years of experience in a customer support role.
- Strong verbal and written communication skills with an excellent telephone manner.
- Proficiency in Microsoft Office (Word and Excel).
- Experience with ERP systems is a plus.
- An Associate’s Degree or an equivalent level of knowledge is preferred.
Pay: $20.00 per hour
Work Location: In person
Title: Customer Service Representative
Company: Confidential
Location: Weymouth, MA
