Customer Service Agent

Description:

Position Overview

We are seeking a Customer Service Agent to assist customers with service-related inquiries, appointment scheduling, and ongoing communication. This role is ideal for someone who enjoys helping others and providing outstanding customer support.

Key Responsibilities

• Respond to customer inquiries by phone, email, and in person
• Schedule consultations and follow-up appointments
• Maintain accurate customer records and documentation
• Provide updates regarding appointments and service requests
• Resolve routine customer concerns or direct them to the appropriate department
• Support daily office operations and administrative tasks
• Maintain a professional and customer-focused experience throughout every interaction

Requirements:

• Previous customer service, administrative, or receptionist experience preferred
• Excellent communication and interpersonal skills
• Professional and positive attitude
• Basic computer skills, including email, scheduling software, and data entry
• Strong organizational and multitasking abilities
• Reliable and team-oriented