Overview
Customer Service Administrator Jobs in Coventry, UK at Dhl
Overview
Grade: O
Contract Type: Six Month Secondment (Full-Time)
Shift patterns: Monday to Friday Working Hours
Location: Coventry, CV8 3LF
Role
We are seeking a Customer Services Administrator to join the service delivery team. The role involves managing customer requests, including quotes, complaints, general queries and compliance documentation, within the applicable SLA timeframe. A high level of accuracy and attention to detail in system work is essential.
Responsibilities
- Work on the service delivery team
- Manage customer requests, including quotes, complaints, general queries and compliance documentation, within the SLA timeframe
- Maintain high accuracy and thorough data management in systems
Qualifications and Skills
- Knowledge of Microsoft Office (Excel, Outlook, etc.)
- Data accuracy and attention to detail
- Ability to work in a fast-paced environment
Benefits and Inclusion
- Generous pension scheme with employer contribution (8%) and employee contribution (4%)
- Free confidential 24/7 GP consultations
- Retail and lifestyle discounts
- Loans and savings options and mortgage advice
- Commitment to building an inclusive workplace and support for ex-service personnel through the Armed Forces Covenant
We are a global leader in supply chain management with experience across various industries. Our teams work to deliver value for customers while maintaining a supportive and professional work environment.
Please note:
this posting reflects current vacancies. Applications may be reviewed on an ongoing basis and interviews may be scheduled prior to the closing date. Early application is encouraged.
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Title: Customer Service Administrator
Company: Dhl
Location: Coventry, UK
Category:
