Overview
Customer Experience Coordinator Jobs in Bozeman, USA at Montana State University
Please see Special Instructions for more details.
This position is not eligible for new sponsorship.
Position Information
Announcement Number
Announcement Number STAFF – VA – 26286
For questions regarding this position, please contact:
Classification Title
Classification Title Program Coord II
Working Title
Working Title Customer Experience Coordinator
Brief Position Overview
MSU Parking and Transportation Services seeks a team member to enhance the on-campus customer parking experience. The person in this position will provide excellent customer service and clerical support through efficient work practices.
Position Number
Position Number 4M0685
Department
Department Parking Facility
Division
Division Administration
Appointment Type
Appointment Type Classified
Contract Term
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA
FLSA Non-Exempt
Union Affiliation
Union Affiliation FOCUS-MFPE
FTE
FTE 1.0
Benefits Eligible
Salary $21.99 per hour, commensurate with experience, education, and qualifications
Contract Type
If other, please specify
Recruitment Type
Recruitment Type Open
General Statement
This position is a member of the Parking and Transportation Services’ Customer Experience Unit within the Montana State University Police Department. The person in this position will perform all customer service duties, coordinate the unit’s citation appeals process, and provide administrative support. Performs of customer service functions in person, over the phone, and by email, including the sale of parking permits, payment of parking citations, and responding to general inquiries.
Duties and Responsibilities
- Issue parking permits and receive payments for citations.
- Interpret, enforce, and provide advice and information about university policies, rules, procedures, regulations, and fee payment processes.
- Answer inquiries and questions in person, over the phone, and by email.
- Answer questions regarding parking rules and regulations with accurate information to best serve customers.
- Correspond with customers who need parking permits (on and off campus).
- Data entry and verification.
- Maintain accurate databases and various digital and paper records.
- Screen citation appeals for recommendations to the appeals board.
- Schedule and conduct monthly appeals board meetings.
- Prepare appeals dockets.
- Apply results and send letters.
- Assist with administrative duties such as mass notifications and customer correspondence.
- Website design and maintenance.
- All other duties as assigned.
Required Qualifications – Experience, Education, Knowledge & Skills
- Progressively responsible general office experience which includes responding to questions and concerns from the public regarding policies and procedures, detailed record keeping responsibilities, and multitasking. An equivalent combination of relevant education and experience may also be considered.
- Demonstrated experience performing data entry using a personal computer.
- Demonstrated experience reconciling cash register drawer and tapes.
- Demonstrated experience operating various office equipment such as computers, copier, calculator, and credit card terminals.
Preferred Qualifications – Experience, Education, Knowledge & Skills
- Familiarity with the MSU
-Bozeman campus. - One year customer service experience with parking enforcement.
The Successful Candidate Will
- Effectively operate work-related equipment.
- Demonstrated competence in maintaining accurate filing and record keeping systems.
- Maintain, process, and verify information with a high degree of accuracy and close attention to detail.
- Communicate effectively with employees and the public – in person, through email, and over the phone; establish and maintain effective working relations with co-workers and the public.
- Demonstrated competence organizing and prioritizing multiple, simultaneous work assignments, meeting deadlines, and exercising adaptability to changing priorities, with a high level of attention to detail and accuracy.
- Represent University Police and Parking and Transportation Services to others in a professional and courteous manner.
Position Special Requirements/Additional Information
This position may require overtime…
Title: Customer Experience Coordinator
Company: Montana State University
Location: Bozeman, USA
Category:
