Overview
Client Services Coordinator Jobs in Oklahoma City, OK at Infant Crisis Services
MUST BE SPANISH/ENGLISH BILINGUAL
HELP US PROVIDE FOOD, FORMULA, AND DIAPERS FOR OKLAHOMA’S CHILDREN IN NEED!
RESPONSIBILITES:
- Provides program services to clients at the agency’s main branch and, as needed, on mobile units.
- Assists new and returning clients to complete necessary paperwork, and provides requested items.
- Provides clients and visitors with information; responds to inquiries and directs to other informational sources as appropriate.
- Maintains client information utilizing client database.
- Assists with client referrals to other social agencies and provides clients with resource information. Ensures resource information is accurate and up-to-date.
- Serves as back-up for other client services coordinators.
- Performs clerical duties, including but not limited to, word processing, data entry, copying, and filing, and ordering office supplies.
- Maintains confidentiality with all Infant Crisis Services records and information.
SKILLS AND ABILITIES REQUIRED:
- Must adhere to Infant Crisis Services’ core values of respect, compassion, kindness and love.
- Must be Spanish/English bilingual.
- Must possess strong oral and written communication skills.
- Must have the ability to excel in a diverse, collaborative team environment.
- Must have good planning and coordination skills.
- Knowledge of telephone and business machine operations; skilled in the use of personal computers and related software.
- Must possess a high level of interpersonal skills to handle sensitive and confidential client, donor, and employee information and situations.
- Ability to multi-task and remain calm in hectic situations.
- Ability to understand various Infant Crisis Services operations and procedures.
- Ability to maintain a professional, customer service oriented attitude at all times.
- Ability to meet face-to-face with a diverse clientele, foster rapport, deliver information, counsel, and refer with sensitivity to cultural issues.
- Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner.
- Must possess a high level of initiative, effort and commitment towards completing assignments efficiently.
- Must demonstrate attention to detail and to work independently and make sound decisions.
- Must have the flexibility and willingness to work in close quarters with other staff and potentially in varied temperature extremes while on the mobile units.
COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS
- PC proficiency.
- Experience in use of standard office equipment.
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid Oklahoma drivers license
- CPR (can be obtained through Infant Crisis Services-sponsored training)
Job Type: Full-time
Pay: $19.00 – $20.00 per hour
Benefits:
- 401(k)
- 401(k) 3% Match
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
Language:
- Spanish (Required)
- English (Required)
License/Certification:
- Oklahoma Driver’s License (Required)
Work Location: On the road
Title: Client Services Coordinator
Company: Infant Crisis Services
Location: Oklahoma City, OK
