Overview
Client Care Coordinator Jobs in Vista, CA at Home Instead
Job description
Home Instead, Vista is seeking a professional who is an energetic, multi-tasker, eager to learn, who is compassionate and has a heart for the elderly.
This individual must be able to work in a fast-paced environment and possess excellent communication skills, be service-oriented, have the ability to work well in a team environment and effectively respond to the changing needs of the clients we serve.
This position splits time in the office and out in the community.
If this describes you, you might be the perfect fit for us, and we would love to speak with you.
Objective:
The person in this position is expected to perform a variety of duties including but not limited to: record keeping, Care Professional training, client record keeping, outreach, marketing and other administrative duties as needed. You would be expected to conduct service calls, develop plans of care, follow up with client satisfaction, and to assist Care Professionals to be successful in their jobs by providing support, supervision, and training.
Responsibilities include but are not limited to:
- Reflect the core values of Home Instead: Take the Lead, Build Trust, and Share Your Heart.
- Develop and maintain positive relationships with all clients through quality assurance (QA) visits and phone calls.
- Monitor, mediate, and log both client and Care Professional activity, and follow up on Care Professional assignments and client service.
- Conduct client/Care Professional introductions/training as needed.
- Enter and maintain accurate client and Care Professional documentation in our software system.
- Assist with outreach to referral providers in skilled nursing, hospitals, etc. to help build our active client roster. (Marketing)
- Maintain regular attendance to the office to execute job responsibilities.
- Demonstrate open and effective communication with franchise owner, colleagues, and Care Professionals.
Education/Experience Requirements:
- High School diploma or equivalent.
- A minimum of one (1) year professional caregiving experience.
- 1 year office/clerical experience.
- 1 year marketing experience PREFERRED
- CNA License A PLUS.
Must possess a valid driver’s license with at least 2 years of a clean driving record.
- Must be adept with technology and utilization of smart phone technology.
We are a team who loves to care for people, work hard, and enjoy working in a fun environment. We invite you to apply today!
Benefits:
- Paid Vacation
- Company Car/expenses
- Company Cell Phone
- Company Paid Tablet
- Health insurance
- Paid sick time
- Paid training
- Retirement plan
Job Type: Full-time
Pay: $20.00 – $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Title: Client Care Coordinator
Company: Home Instead
Location: Vista, CA
