Overview
Chiropractic Assistant/Receptionist Jobs in Holland, MI at LAKESHORE FAMILY CHIROPRACTIC
258 James St., Suite 10 Holland, MI 49424
Please apply online only.
POSITION DESCRIPTION
Client Advocate
Job Summary:
Lakeshore Family Chiropractic is seeking a full-time Client Advocate. In this role, you will provide excellent customer service, administrative support, patient communication, and basic clinical assistance while helping create a positive, professional patient experience. Qualified applicants should have a strong work history and a genuine desire to help others. Training will be provided. Candidates must be available to work Monday–Thursday, 7:30 a.m.– 6:30 p.m., averaging 32–38 hours per week based on the needs of the office.
Duties & Responsibilities:
- Deliver a warm, positive patient experience and cultivate strong relationships to promote patient retention.
- Manage patient communications via phone, text, and email.
- Coordinate patient flow through effective scheduling and room placement.
- Provide support to patients by addressing questions related to services, appointment scheduling, and account balances.
- Prepare and manage patient medical records, insurance verifications, reports of findings, and preparing financial documents.
- Acquire patient vital signs, take x-rays and perform assessments as directed by the doctor.
- Provide continuous updates to doctors on patient and business issues.
- Ensure a consistently clean and welcoming environment by maintaining an organized workspace, disinfecting rooms, and keeping treatment areas and restrooms stocked, orderly, and well-maintained; perform light cleaning duties as needed.
- Assist in marketing efforts by communicating current promotions.
- Deliver timely, accurate completion of all assigned tasks with attention to detail.
Skills/Qualifications:
- Previous customer service and office experience is preferred.
- Capacity to perform effectively in a fast-paced environment with frequent interruptions.
- Consistently demonstrate enthusiasm and exceptional customer service skills.
- Demonstrated ability to exhibit professionalism and maintain a high level of confidentiality.
- Ability to work effectively both independently and within a team environment.
- Demonstrated ability to effectively use office technology, communication, and software tools.
- Excellent communication skills including verbal, written, interpersonal and listening skills.
- Proven multitasking abilities.
- Demonstrated ability to alternate between prolonged periods of sitting and standing, with frequent walking and repeated transitions from seated to standing positions throughout the workday.
- Finger dexterity to complete paperwork and utilize keyboard/mouse.
- Lifting ability up to 50 pounds as necessary.
Benefits:
- Paid time off.
- IRA 3 % match.
- Employee discounts.
Educational Requirements:
- A high school diploma or equivalent is required
Job Types: Full-time, Part-time
Pay: $16.00 – $17.00 per hour
Benefits:
- On-the-job training
- Paid training
Work Location: In person
Title: Chiropractic Assistant/Receptionist
Company: LAKESHORE FAMILY CHIROPRACTIC
Location: Holland, MI
