Overview
Booking Co-ordinator Jobs in Great Yarmouth, England, United Kingdom at James Paget University Hospitals NHS Foundation Trust
Title: Booking Co-ordinator
Company: James Paget University Hospitals NHS Foundation Trust
Location: Great Yarmouth, England, United Kingdom
To provide a welcoming, efficient one‑stop service for patient and service user enquiries, via telephone and face‑to‑face contact, ensuring full compliance with operational and customer care standards.
The post holder will ensure that all relevant and accurate documentation is issued, received, and processed within required timescales. A strong emphasis will be placed on supporting patients by providing clear, accessible information and promoting informed choice. Close and effective liaison with the wider Endoscopy team and the Endoscopy Lead Consultant will be essential to support clinical decision‑making and to resolve any queries relating to surveillance pathways, patient eligibility, or booking decisions.
The role includes responsibility for creating and amending clinic templates in line with service needs and Trust procedures. The post holder will adhere strictly to agreed booking rules and will undertake daily reviews of clinic schedules to ensure that appointment capacity is used efficiently and effectively. Regular monitoring and proactive management of PTL and waiting list reports will be required, with weekly updates provided to the Line Manager and Lead Consultant. The post holder will also identify and escalate any potential capacity or waiting list pressures at an early stage and support actions to mitigate these where appropriate.
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
For further details / informal visits contact: Name: Wayne Renham Job title: Business Support Manager Email address: [email protected] Telephone number: 01493 452980
