Bi-Lingual Intake Coordinator / Front Desk

Bilingual Intake Coordinator / Receptionist (Spanish Required)

Schedule: Monday–Friday, 9:00 AM – 4:00 PM (30-min break) | 32.5 hours/week

Make a difference in your community every day.
We’re seeking a compassionate, organized, and bilingual professional to serve as the first point of contact for individuals seeking services. In this role, you’ll play a vital part in connecting people to resources, supporting independence, and ensuring a welcoming, inclusive experience for all.

What You’ll Do

• Provide a warm, professional welcome to consumers, visitors, and callers, delivering excellent front-line support
• Conduct intake assessments, complete documentation, and coordinate referrals to appropriate programs and services
• Offer information, advocacy, and independent living support, empowering individuals to make informed decisions
• Perform Social Care Network screenings, determine eligibility, and coordinate navigation and referral services
• Maintain accurate records and service documentation within agency databases
• Coordinate scheduling for consumers, staff, meeting spaces, and agency vehicles
• Oversee front desk operations, including phone coverage, mail handling, supplies, and visitor management
• Support employment readiness services, such as resume assistance and job application guidance
• Manage office supply ordering and administrative processes, including expense tracking
• Monitor and respond to voicemail, referral systems, and communication platforms in a timely manner
• Assist with outreach, marketing initiatives, and special projects
• Participate in team meetings, trainings, and professional development opportunities
• Ensure compliance with organizational policies and disability rights regulations

What You Bring

• Fluency in Spanish and English (required)
• Experience in intake coordination, reception, administrative support, or human services preferred
• Strong interpersonal and communication skills with a customer-focused mindset
• Excellent organizational skills and ability to multitask effectively
• Comfort working with databases, scheduling systems, and office technology
• A compassionate, detail-oriented, and proactive approach to supporting diverse populations

Why You’ll Love This Role

• Make a meaningful impact by helping individuals access critical services and resources
• Work in a supportive, mission-driven environment
• Gain valuable experience in human services, case coordination, and community outreach
• Enjoy a consistent weekday schedule with work-life balance
• Opportunities for ongoing training and professional growth

Ready to make a difference? Apply today and connect with a recruiter to learn more about this rewarding opportunity!