Overview
Backoffice Specialist Jobs in Bucharest Metropolitan Area at ManpowerGroup Romania
Title: Backoffice Specialist
Company: ManpowerGroup Romania
Location: Bucharest Metropolitan Area
Role Summary
The Backoffice Specialist is responsible for supporting venue onboarding, system setup, and ongoing operational tasks in coordination with the Customer Success team. The role requires a highly organized, detail-oriented individual with strong technical instincts, excellent communication skills, and the ability to manage multiple workflows in a fast-paced SaaS environment.
Key Responsibilities
● Manage onboarding and support tickets with accuracy and professionalism.
● Collaborate closely with the Customer Success team to ensure smooth venue setup and ongoing support.
● Operate and navigate the companies internal systems confidently and efficiently.
● Coordinate with third-party partners (e.g., POS providers) to complete technical integrations.
Required Skills & Competencies
Technical & Analytical Skills
● Strong ability to quickly learn new systems, interfaces, and technical processes.
● Comfortable working with multiple dashboards, backoffice systems, and interconnected tools.
● Excellent problem-solving skills with the ability to troubleshoot technical issues independently.
● Strong attention to detail when handling structured data, configurations, and multi-step workflows.
Operational Excellence
● Exceptional organizational skills; able to manage many parallel tasks without losing track.
● High level of ownership and responsibility — ensures tasks are completed end-to-end.
● Ability to work with structured procedures and follow multi-step operational processes flawlessly.
● Consistency and precision in completing repetitive tasks while maintaining accuracy.
Communication & Collaboration
● Clear and professional communication skills with both internal teams and external partners.
● Ability to coordinate effectively with Customer Success, Account Managers, and technical partners.
● Comfortable handling cross-team dependencies and ensuring accountability for deliverables.
Personal Attributes
● Proactive and resourceful — finds solutions rather than waiting for instructions.
● Fast learner with the ability to absorb complex technical processes.
● Calm under pressure; able to manage deadlines and multiple priorities.
● Team player with a collaborative approach and positive attitude.
● Reliable, responsible, and consistent — someone the team can depend on.
Experience Requirements
● Previous experience in the restaurant industry (managerial, hosting, reservations, or operations) — MUST.
● Experience in roles that required operational structure, task ownership, and accuracy (restaurant operations, shift management, back office, or similar) – strong advantage.
● Comfort working with digital tools and dashboards (e.g., reservation systems, POS backoffice, CRM, Excel/Sheets).
● Strong technical intuition — ability to quickly learn new systems and troubleshoot basic technical issues.
