ATC – Customer Relations Specialist

Location: Amarillo Town Club

Scheduled Days: Rotating Days Off

Hours: 4:30P- 10:30P – Weekend hours: 7:00AM – 7:30PM

GENERAL DESCRIPTION:
Performs facility operational activities related to front desk customer services, nursery, housekeeping, youth activities, aquatics activities, and pools. Includes, but is not limited to the following essential functions of the job.

ESSENTIALS OF JOB:
1. Promotes the highest level of customer service at all levels, at all times.
a. Provides excellent customer service by establishing and maintaining effective relationships with members, supervisor, peers, fellow employees, and the public in order to maintain a high level of customer satisfaction. (constantly)
b. Greets members and guests constantly and by name frequently.
c. Responds to, resolves, or refers customer inquiries effectively and in a positive manner. (constantly)
2. Responsible for selling and accurately entering ATC Memberships, programs, and services.
a. Processes applications, forms, and referrals as required by various departments and programs. (frequently)
b. Evaluates the customer’s specific needs. (frequently)
c. Enrolls customers in the correct membership type. (frequently)
3. Reliably completes daily assignments including, but not limited to the following.
a. Performs responsibilities related to opening and closing the facility. (constantly)
b. Conducts frequent facility rounds in order to clean and monitor the facility and equipment, as well assist customers. (frequently)
4. Promotes and adheres to the policies of the Amarillo Town Club including, but not limited to the following.
a. Properly checking in members and guests. (constantly)
b. Collection of dues and fees. (constantly)
c. Enforcing Amarillo Town Club rules. (frequently)
5. Participates in comprehensive staff training.
a. Maintains an acceptable level of participation in educational activities for the development of skills necessary to perform job assignment. (constantly)
6. Communicates effectively, accurately and systematically with supervisor, peers, fellow employees, the membership population, and the public.
a. Provides accurate information to members and the public regarding programs, pricing, hours of operation, class schedule, etc. by phone, electronically, and face to face. (constantly)
7. Maintains a safe work environment and helps ensure that established safe work habits are adhered to by all employees.
a. Responds to incidents at the facility, completes Incident Report Forms and notifies Supervisor. (seldom)
b. Is compliant with all applicable local, state and federal regulations. (constantly)
8. Coordinates programs and services with other departments.
a. Educates staff and members about fitness programming, marketing promotions and other Amarillo Town Club programs and activities. (frequently)
9. Ensures sound fiscal management of company resources.
a. Accurately enters Point of Sale transactions. (constantly)
b. Issues change accurately. (constantly)
10. Must be able to commit the time necessary from an attendance and punctuality standpoint in order to accomplish the above specified Essentials of Job. (constantly)

Not only will you receive excellent benefits, but we also go above and beyond to make you and your family feel welcomed as a part of our family!