Overview
Associate Director Operations and Occupancy Jobs in Savannah, USA at Inside Higher Ed
Job Title:
Associate Director Operations and Occupancy
Location:
Summerville Campus
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job Summary
The Associate Director of Operations and Occupancy serves as a strategic leader within Housing and Residence Life, responsible for overseeing the day-to‑day operations and occupancy management of all student housing. This role supervises key staff, including the Operations Coordinator and Assignment Coordinator, and plays a critical role in optimizing the use of the housing management system, Star Rez. The Associate Director will engage in significant hands‑on work within Star Rez to support room assignments, occupancy tracking, student billing, and process automation, while also driving enhancements in Portal
X and related modules.
Responsibilities
OCCUPANCY MANAGEMENT:
Lead the management and optimization of housing systems to improve operational efficiency across the department. Platforms include Star Rez, Annunity, and Personna and collaborate closely with the Associate Director of Housing to advance use of Star Rez modules for student engagement and programmatic initiatives. Maintain accurate and up‑to‑date occupancy records, reports, and documentation to support Housing and Residence Life operations.
Provide oversight for Living Learning Communities in collaboration with LLC Coordinators. Oversee all aspects of student housing operations, including room assignments, occupancy tracking, and related administrative processes. Coordinate early arrival and late stay accommodations in partnership with key campus departments. Assist with all aspects of Star Rez Housing Management system, including back‑end testing and development of housing contract and lease processes, interim and break housing processes, returner self‑selection, room profiling, data cleaning, and data extraction.
Develop, implement, and communicate housing assignment policies and procedures to ensure consistency and clarity. Analyze occupancy trends and recommend strategies to optimize revenue generation while supporting university enrollment goals. Oversee operational projects to ensure the housing management system is functioning as intended. Provide training, documentation, and support for staff and end‑users related to Star Rez use.
SUPERVISION/MANAGERIAL:
Supervise the Operations Coordinator and Assignment Coordinator, providing guidance and oversight of daily responsibilities. Provide leadership to staff by communicating, interpreting, and administering residence hall and university policies and procedures. Maintain a working knowledge of and collaborate with campus departments. Complete evaluations with staff to provide effective feedback on performance. Participate in the formal and informal evaluation process. Follow the progressive discipline procedure with staff when needed.
Provide ongoing training and development for assigned staff. Lead and manage Summer Housing operations, including logistics for summer camps and conferences. Approve OneUSG for assigned student staff. Provide leadership, mentoring, and role modeling for staff.
ADMINISTRATIVE:
Lead Star Rez related projects including system upgrades, module integrations, training, and implementation of new functionalities. Review vendor performance reports in coordination with Facilities Operations team and ensure alignment with service‑level expectations and budgetary goals. Coordinate the Housing Selection process for new, transfer, and returning students. Perform administrative duties including budget/spreadsheets management, maintaining records, monthly occupancy reports, etc. Attend meetings as determined by the supervisor and other departmental and divisional meetings as requested.
Prepare and submit annual and other reports as assigned. Assist in managing student housing billing, including posting, auditing, and reconciliation of daily transactions with the Business Operations Specialist. Support roster verification and maintain precise housing records throughout the academic year. Serve as a resource to Residence Life staff for room changes, early withdrawals, and move‑in/move‑out logistics. Partner with…
Title: Associate Director Operations and Occupancy
Company: Inside Higher Ed
Location: Savannah, USA
Category:
