Overview

Administrator Jobs in Hamilton, Scotland, United Kingdom at Police Investigations & Review Commissioner

Title: Administrator

Company: Police Investigations & Review Commissioner

Location: Hamilton, Scotland, United Kingdom

Hamilton

Job Summary

  • Candidates who have previously applied for this position will not be reconsidered and should not reapply.

The Police Investigations and Review Commissioner is currently seeking to recruit 2 ADMINISTRATORS to join her team who are based in Hamilton. The PIRC was established in 2013 and is responsible for carrying out independent investigations into incidents involving the police and independently review the way the police handle complaints from the public. Our aim is to secure public confidence in policing in Scotland by supporting continuous improvement and promoting positive change.

As an Administrator, reporting to the Senior Administrator, you will provide support to the Reviews and Investigations team. This role encompasses a wide variety of tasks which require excellent, accurate typing, including audio, and administrative skills.

Equality Statement

The PIRC is an equal opportunities employer and is committed to promoting a diverse workforce, with an emphasis on the PIRC values of integrity, impartiality and respect. We, therefore, encourage and welcome applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who meets all of the selection criteria required for the post and considers themselves to be disabled.

Security Checks

The successful candidate must undergo Non-Police Personnel Vetting (NPPV) Level 3 and Baseline Personal Security Scotland (BPSS) prior to appointment. Please see here https://www.gov.uk/guidance/united-kingdom-security-vetting-applicant to ensure you are aware of the requirements prior to submitting an application. Applicants should be aware that they are required to have lived in the United Kingdom for at least 3 years to meet the first element of the vetting requirements.

Job Description

Specific Duties:

  • Deal with telephone and email enquiries that are often complex, challenging and difficult in nature.
  • Accurately enter, update and maintain information on a range of systems and databases, ensuring a high level of accuracy, attention to detail and data quality.
  • Be proficient in Microsoft Office Suite (Word, Excel, PowerPoint) to produce correspondence, reports, spreadsheet and presentations to a professional standard.
  • Maintain accurate records, including files, databases, and other information, ensuring they are organized and readily accessible.
  • Format and issue Investigation reports ensuring accuracy, and compliance.
  • Assist in the regular audits of the case management system and produce various statistical reports, liaising with the Data Analyst where required.
  • Maintain filing systems, organise and store paperwork, documents and computer-based information, in accordance with our records management policy and ensure that data security and confidentiality is maintained at all times.
  • Take responsibility for logging and retention of PIRC productions, and ensure that data security and confidentiality is maintained at all times.
  • Order and maintain stationery and equipment supplies.
  • Provide administrative support to meetings, including preparing statistics, taking accurate minutes, and circulating actions.
  • Monitor and manage various shared mailboxes, ensuring correspondence is reviewed and actioned promptly and appropriately.
  • Work to tight deadlines whilst managing competing priorities, ensuring accuracy and quality are maintained at all times.
  • Undertake any other task as directed by the Commissioner or Line Manager in line with pursuance of PIRC objectives.

Specific Duties

  • Deal with telephone and email enquiries that are often complex, challenging and difficult in nature.
  • Accurately enter, update and maintain information on a range of systems and databases, ensuring a high level of accuracy, attention to detail and data quality.
  • Be proficient in Microsoft Office Suite (Word, Excel, PowerPoint) to produce correspondence, reports, spreadsheet and presentations to a professional standard.
  • Maintain accurate records, including files, databases, and other information, ensuring they are organized and readily accessible.
  • Format and issue Investigation reports ensuring accuracy, and compliance.
  • Assist in the regular audits of the case management system and produce various statistical reports, liaising with the Data Analyst where required.
  • Maintain filing systems, organise and store paperwork, documents and computer-based information, in accordance with our records management policy and ensure that data security and confidentiality is maintained at all times.
  • Take responsibility for logging and retention of PIRC productions, and ensure that data security and confidentiality is maintained at all times.
  • Order and maintain stationery and equipment supplies.
  • Provide administrative support to meetings, including preparing statistics, taking accurate minutes, and circulating actions.
  • Monitor and manage various shared mailboxes, ensuring correspondence is reviewed and actioned promptly and appropriately.
  • Work to tight deadlines whilst managing competing priorities, ensuring accuracy and quality are maintained at all times.
  • Undertake any other task as directed by the Commissioner or Line Manager in line with pursuance of PIRC objectives.

Person specification

Success profile

Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.

Experience

  • Minimum of 2 years’ experience working in an administrative role.
  • An understanding of IT systems, including Microsoft Office (Word, Excel, Outlook and PowerPoint)
  • Experience of working effectively in a role where working independently and contributing to team success are equally important.
  • Proven experience in maintaining good working relationships with internal and external customers.
  • Experience of working with Case Management Systems (CMS) or similar structured databases.
  • Experience in implementing, and following administration systems and processes for managing documents, records and data accurately.
  • Experience in diary management, organising meetings and taking accurate and comprehensive minutes.
  • Experience of working to deadlines and managing competing administrative priorities.
  • Proven experience of producing accurate work in a role requiring high attention to detail.
  • Proven ability to handle confidential information with discretion and professionalism.
  • Ability to remain professional, calm, and organised when dealing with challenging or sensitive situations.
  • Desirable – administration qualification or evidence of continuous personal development gained in a similar role.
  • Desirable – knowledge or experience of using Power Query.

Behaviours

Communicating and Influencing – Level 1

Working together – Level 1

Making a quality service – Level 1

Delivering at pace – Level 1

You can find out more about Success Profiles Behaviours here

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace

Alongside your salary of £31,231, Police Investigations and Review Commissioner contributes £9,047 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

  • A Civil Service Pension with an average employer contribution of 27%
  • Generous annual leave allowance – 25 days, increasing to 30 days after 4 year’s service
  • 6 Public Holidays plus 5 ½ additional privilege days throughout the year
  • Hybrid working
  • Flexible working arrangements and flexi time
  • Competitive pay for sickness, maternity and paternity leave
  • Access to Edenred discounts offering wide range of discounts on high street names
  • Access to Employee Assistance Service for health and wellbeing
  • Cycle to Work scheme

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Apply online, you must provide a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profiles above.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Successful applicants will be invited for further assessment; this will consist of an interview and scenario-based presentation.

We will provide feedback on request to candidates who attend an interview/assessment.

The closing date for applications is midnight on Sunday 8th of March 2026.

Please continue to check your account on our recruitment portal as all applicants will have the status of the application updated on their account.

Please note we are unable to provide feedback on unsuccessful applications.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This Job Is Broadly Open To The Following Groups

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

Recruitment team

Further information

https://www.pirc.scot/

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