Administrative Support II

• Aligning the work we do with our strategic plan
• Executing against our strategy and ensuring accountability for our results
• Promoting and encouraging a culture of leadership and ownership at all levels of the organization
• Promoting a culture of service excellence, creativity and entrepreneurship

The Administrative Support II plays a crucial role in providing clerical assistance for professional staff and engage in complex detailed tasks that support the overall functioning of the agency. The incumbent is responsible for conducting concise fact-finding interviews, organizing essential case information, completing interaction notes, and assigning cases in adherence to agency guidelines. This role involves data entry and various clerical responsibilities, including serving as a receptionist for initial client/public contact both in person and over the phone. Employees in this position are often the first point of contact for citizens, necessitating patience and tact in customer service. Additionally, the work requires the exercise of judgment in the application of prescribed procedures and methods to provide excellent customer service. The work is performed under the supervision of the Human Services Benefit Program Supervisor.

The City of Alexandria is an Equal Opportunity Employer and values diversity in its workforce. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, military status, or disability.