Administrative Receptionist

Clinical Operator

As a Clinical Operator, you are a central part of the daily operations of the practice, responsible for managing high-volume patient communication while supporting both front and back office workflows. This role is designed for a highly adaptable team member who ensures seamless coordination between departments to deliver an efficient, organized, and patient-focused experience.

You will serve as a primary point of contact for patients while also assisting with administrative and operational needs across the office as required.

Key Responsibilities

Call Management & Patient Communication

Handle a high volume of inbound and outbound calls in a professional and efficient manner

Schedule, confirm, and reschedule patient appointments in accordance with office protocols

Address patient inquiries, provide accurate information, and route calls appropriately

Monitor and manage inbox messages, ensuring timely follow-up and resolution

Communicate scheduling delays, updates, or changes to patients clearly and professionally

Insurance & Administrative Coordination

Verify insurance eligibility and benefits prior to appointments

Assist with basic billing inquiries and direct patients to appropriate resources when needed

Ensure accuracy in all patient records and administrative processes

Compliance & Team Collaboration

Maintain compliance with HIPAA, OSHA, and all office policies and procedures

Demonstrate professionalism, strong communication, and a patient-first approach

Collaborate with front and back office teams to support overall clinic performance

Adapt to shifting priorities and provide support wherever operationally necessary

Qualifications & Skills

High School Diploma or equivalent required

Previous healthcare, call center, or medical office experience preferred

Strong phone communication and customer service skills

Experience with EMR systems and basic medical terminology preferred

Ability to multitask and manage high call volumes in a fast-paced environment

Strong organizational skills and attention to detail

Ability to work collaboratively across multiple departments

Role Summary

The Clinical Operator plays a vital role in keeping the practice connected and running efficiently. This position is ideal for someone who thrives in a fast-paced environment, excels in communication, and can flex across departments to support both patient needs and operational success.