Overview
Administrative Coordinator Jobs in Latin America at Globaltize
Title: Administrative Coordinator
Company: Globaltize
Location: Latin America
About the Company
Accelerate the future of construction by bridging the gap between complex building codes and cutting-edge AI. We are an innovative technology startup dedicated to transforming the way the world builds. Our platform leverages advanced artificial intelligence to automate building code compliance reviews, shrinking timelines that used to take weeks down to just a few hours. By streamlining regulatory workflows for architects, engineers, and developers, we are driving massive efficiency in the construction and development industries.
About the Role
As we experience rapid growth, we are looking for a highly organized Administrative Coordinator to serve as the backbone of our daily operations. In this role, you will be the primary guide for our professional clients, ensuring they have a seamless experience from the moment they join our platform. You’ll work at the intersection of technology and client success within a fast-paced environment built on innovation.
Responsibilities
- Account Management: Create and configure new client accounts, ensuring company profiles, project types, and user permissions are accurately set.
- User Onboarding: Assist professionals in the architecture and engineering sectors with platform access and initial setup.
- Client Support: Act as a responsive point of contact via email, phone, and online platforms to troubleshoot issues and guide users through the plan upload process.
- Proactive Follow-Up: Monitor platform activity to encourage effective usage and re-engage users who have incomplete uploads or reviews.
- Cross-Functional Collaboration: Coordinate with technical and development teams to relay user feedback and assist marketing and sales with new registrations.
- Operational Tracking: Maintain detailed records of client accounts and project activity to support internal reporting and workflows.
Qualifications
- 2+ years of experience in administrative support, customer success, operations, or client services.
Required Skills
- Excellent written and verbal communication skills with the ability to converse professionally with architects, engineers, and municipal staff.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- High attention to detail and a disciplined approach to following structured processes.
- Proficiency in Microsoft Office or Google Workspace.
- Tech-savvy mindset with a comfort for navigating SaaS tools and online platforms.
- Ability to work independently while remaining highly communicative with internal teams.
Preferred Skills
- Prior experience working within a SaaS platform or a technology-driven company.
- Background supporting the construction, architecture, engineering, or real estate industries.
- Familiarity with CRM systems and structured onboarding workflows.
- Experience specifically supporting software implementation or technical platforms.
