Administrative Assistant – Transit

Description

ESSENTIAL DUTIES & RESPONSIBILITIES

• Screen incoming mail, visitors and telephone calls and route as appropriate based on information obtained; assist the public by providing information concerning services provided, explain policies and procedures requiring interpretation of policies, procedures, and guidelines; resolve problems within area of assignment requiring research of background information.
• Serve as a liaison between department and other internal departments and/or external agencies; contact the public and outside agencies for the purpose of obtaining, clarifying, and providing information, and making referrals.
• Schedule, arrange, and coordinate division activities, meetings, conferences, travel and various events; maintain calendar of activities and resolve any conflicts in scheduling; may coordinate special events and activities for the department and/or preparation and dissemination of invitations for elected officials.
• Establish and maintain a variety of records, reports, logs and files; develop reports concerning new or ongoing programs and program effectiveness; gather and compile information for various reports to include statistical reports.
• Participate in administrative duties relating to the area of assignment; compose and edit a variety of general correspondence, comprehensive reports, minutes of meetings and agendas; verify accuracy of information, research discrepancies and record.
• Participate in the preparation of the division and/or department budget and in monitoring expenditures.
• Requisition supplies and materials as required; may monitor the issuance and return of department tools, equipment, and related materials; process invoices and statements for payment.
• Operate a variety of office equipment including copiers, facsimile machines and computers; input and retrieve data and text; organize and maintain disk storage and filing.
• Provide guidance, direction and review work of office support staff assigned to the various units reporting to the division; may train employees on specialized software applications.
• Establish and maintain a personnel file structure; determine record retention and destruction requirements; oversee filing procedures.

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:
Three years of increasingly responsible experience in office support work.

Training:
Equivalent to completion of the twelfth grade supplemented by specialized secretarial or office management training.

LICENSING & CERTIFICATIONS:

Required:
None.

Preferred:
Commissioned by the State of North Carolina as a Notary Public; Microsoft Office certification; Basic Office Skills certification.

From the time of closing, the selection process is anticipated to last approximately 4 – 6 weeks. The process will consist of a panel interview and clerical tests which may include but not limited to: Proofreading, MS Excel, Outlook, and MS Word, with the selected candidate being subject to a pre-employment drug screen, background check and driving history check.