Overview
Receptionist/Member Experience Associate Jobs in Huntington Beach at Always In Motion
Always In Motion is a one-of-a-kind health and wellness center dedicated to the “active aging” community (ages 50+). We combine the expertise of physical therapy with the energy of a fitness center to help our members age with strength and purpose. Our environment is warm, supportive, dynamic, and empowering. We are more than a gym; we are a community where movement is medicine and connection is central to our mission.
We are looking for a dynamic, friendly, organized, and energetic person to join our reception/member experience team in a full-time position. You will play a vital role in providing a positive and engaging experience for our members and guests, as well as working as part of a team to ensure our center runs smoothly. At Always In Motion, our company culture is collaborative, inclusive, and growth-oriented, and maintaining this culture while collectively striving for excellence is important to us. You will have the ability to advance and take on leadership positions tailored to your goals and strengths, if you want them, without the risk of burnout.
What you’ll be doing each day:
- Customer service: Greet and assist members and visitors with a warm, friendly, and positive attitude. Answer questions about membership options, classes, services, and gym facilities.
- Membership management: Handle new member sign-ups, renewals, and cancellations. Maintain accurate and up-to-date membership records.
- Communication: Answer incoming calls and respond to emails/texts promptly and professionally. Address inquiries, assist with appointment scheduling, and provide information on all our offerings.
- Process payments: Process payments for memberships, services, and merchandise.
- Facility tours and orientations: Conduct tours and orientations for potential and new members, respectively, showcasing our equipment, amenities, and services.
- Assist with events: Assist in execution of social and community events.
- Cleaning: Ensure cleanliness of our facility, performing light day-to-day cleaning (we have a cleaning company perform deep cleanings).
- Safety: Assist in ensuring a safe environment for members and visitors, including periodically walking common areas and responding to members in need.
- Administrative support: Perform general administrative tasks, including filing, data entry, and maintaining office supplies. Assist the facility director and supervisors with ancillary tasks.
Our ideal team member would have:
- Minimum high school diploma or equivalent; associate’s or bachelor’s degree is strongly preferred
- Excellent communication and interpersonal skills, including patience and compassion while working with older adults
- Strong organizational abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Self-confidence in learning new technologies
- Basic knowledge of exercise and fitness equipment (we’re here to help with this)
- Certification in CPR, AED, and First Aid (we cover the expense for this)
- Previous experience in customer service, sales, or front desk roles preferred
We’ll also need someone who has:
- The ability to stand, walk, and move around the facility for extended periods
- The ability to lift and carry weights or gym equipment as needed
Your compensation package includes:
- Hourly pay rate of $20-24
- Paid time off (equivalent to 2 weeks per year)
- Medical/dental/vision insurance + mental health support
- Traditional 401(k) and employer matching
- Mentorship and opportunities for professional development
If you enjoy working in a forward-facing role in a faster-paced environment, get satisfaction from making a difference in peoples’ lives, and are passionate about health and wellness (as a bonus), this is your opportunity and we’d love to meet you! We invite you to learn more about us at alwaysinmotion.com. While we are – quite literally – Always In Motion, we are happy to take the time to answer any of your questions!
Pay: $20.00 – $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Ability to Commute:
- Huntington Beach, CA 92647 (Required)
Work Location: In person
Title: Receptionist/Member Experience Associate
Company: Always In Motion
Location: Huntington Beach
