Overview
Administrative Assistant – Maryland Residents Only Jobs in Baltimore, MD at ATHENA Consulting
OVERVIEW OF ATHENA
ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability, and getting the job done.
POSITION SUMMARY
We are seeking an Administrative Assistant for a full-time position located in Baltimore, MD. Must be a Maryland resident. This is a hybrid role requiring the candidate to report to the office once per week. The specific day is flexible, but the candidate must have reliable transportation to ensure they can report to the worksite as needed.
Hourly rate: $15 to $17
Location: 1 N. Charles Street, 10th Floor, Baltimore, MD 21201
This role involves providing administrative and customer support through phone, in-person interactions, and back-office processes. The Administrative Assistant will be responsible for managing daily office operations, assisting customers, maintaining accurate records, and supporting case management activities. The ideal candidate must demonstrate excellent customer service, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment. Candidates should be detail-oriented, proactive, and committed to delivering high-quality service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer incoming telephone calls in a timely and professional manner
- Welcome, assist, and sign in customers visiting the office
- Provide customer assistance or direct inquiries to appropriate staff members
- Schedule case screenings and follow up on customer documentation
- Maintain and update case notes and work activities based on customer interactions
- Enter and manage customer data accurately in proprietary systems
- Scan, upload, and file electronic and physical documents securely
- Process incoming and outgoing mail, including correspondence and documentation
- Create and send communications via email and mail
- Utilize Microsoft Office and internal systems to generate reports, mail merges, and task assignments
- Maintain organized and secure filing systems for customer records
- Support office operations, including inventory and ordering of supplies
- Ensure compliance with security procedures, including visitor management and data protection
- Assist Case Managers and management team with administrative and operational tasks
- Identify workflow challenges and recommend process improvements
- Maintain a clean, organized workspace in compliance with privacy regulations
- Communicate professionally with customers, team members, and stakeholders
- Participate in meetings, trainings, and team initiatives
- Perform other related duties as assigned
REQUIRED SKILLS & ABILITIES
- Ability to thrive in a fast-paced, deadline-driven environment
- Strong multitasking and prioritization skills
- Excellent organizational and attention-to-detail abilities
- Strong written and verbal communication skills
- Proficiency in Microsoft Office and Windows-based systems
- Ability to handle sensitive information with confidentiality
- Strong customer service and interpersonal skills
- Critical thinking and problem-solving abilities
- Ability to self-start, take initiative, and manage responsibilities independently
- Collaborative team player with the ability to work independently
- Ability to remain in a stationary position for extended periods
EDUCATION & EXPERIENCE
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred
- Previous administrative, clerical, or customer service experience preferred
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting and computer work
- Must be able to lift or move up to 25 pounds
- Work is performed in an office environment
- Standard schedule: Monday–Friday, 8:00 AM – 5:00 PM (may vary based on business needs)
SUCCESSFUL ATHENA EMPLOYEES DISPLAY:
- Striving for excellence
- Pride in representing the employer well
- Problem-solving rather than problem-identifying
- Proactive commitment and reliability
- Awareness of employer needs and ATHENA’s capabilities
- Ability to collaborate with diverse, deliverable-driven teams
BENEFITS OF WORKING FOR ATHENA
- Support from a team committed to making your life better
- Medical, dental, and vision insurance
- Medical and dependent flexible spending accounts
- Pet insurance
- 401(k) with generous employer match
- Easy-to-use employee self-service HR portal
ADDITIONAL INFORMATION
The statements in this posting describe the general nature and level of work but are not exhaustive. Reasonable accommodations may be made as needed.
Employment with ATHENA is at-will. ATHENA Consulting LLC is an Equal Opportunity Employer, committed to nondiscrimination based on all federally protected classifications.
ATHENAJOBS-High
Job Type: Full-time
Pay: $15.00 – $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: Hybrid remote in Baltimore, MD 21201
Title: Administrative Assistant – Maryland Residents Only
Company: ATHENA Consulting
Location: Baltimore, MD
