Overview
Administration Officer Jobs in Brisbane, Queensland, Australia at Australian Retirement Trust
Title: Administration Officer
Company: Australian Retirement Trust
Location: Brisbane, Queensland, Australia
Description
We're all about helping our members make the most of their money. And while they go after their goals, you can too. As an Administration Officer, you'll support our Claims and Underwriting team by delivering efficient, detail-focused administrative services. You'll be at the heart of claims operations, ensuring documentation is managed accurately, stakeholders are supported, and processes run smoothly.
You'll work in a fast-paced, collaborative environment where your organisation, attention to detail, and ability to juggle priorities will be key. From handling incoming claims and coordinating documentation to supporting continuous improvement initiatives, your contribution will directly impact the experience of our members.
This role is a permanent opportunity and is based in Brisbane.
Responsibilities
Day to day, you'll:
- Accurately process and intake new claims forms in a timely manner.
- Follow up outstanding documentation with members, employers, and medical practitioners.
- Manage incoming correspondence, including sorting, indexing, and organising deliveries.
- Support payment preparation and historical record searches for insurance queries.
- Answer and direct calls, respond to queries, and take accurate messages.
- Contribute to process improvements and maintain procedures and documentation.
- Manage records, including retrieval, storage, and liaison with external providers.
- Provide general administrative support to the Claims Operations team.
- Assist with ad hoc tasks as requested by leadership.
Qualifications
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
- You have previous experience in an administrative or support role.
- Your ability to exercise sound judgement and maintain confidentiality is strong.
- You'll thrive in a fast-paced environment with changing priorities and deadlines.
- You're highly detail-oriented with strong organisational skills.
- You have well-developed communication skills and enjoy working with others.
- Your capability with Microsoft Office, including Word, Excel and PowerPoint, is solid.
- You'll stay calm under pressure and demonstrate resilience.
- You're confident working collaboratively within a team environment.
- You understand or are keen to learn about risk management and compliance requirements.
- You'll bring, or quickly build, knowledge of the insurance or financial services industry.
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 30 July 2026.
We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
Why join us
Bring your potential to Australian Retirement Trust and unleash our monster possibilities:
- You'll get 14% super as standard, to help your future come alive.
- Build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
We use technology, including artificial intelligence (AI), to support parts of our recruitment process – such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.
By applying, you agree to the use of these technologies as part of the recruitment process.
Desired Skills and Experience
Administrative Support
Data Entry
Records Management
Document Management
Customer Service
Claims Processing
Microsoft Office
Attention to Detail
Time Management
Stakeholder Communication
