Admin III

Admin III

Scheduling and Customer Service

Position Type: Full-time

Department: Operations Administration

Reports to: Branch / Office Manager

Job Summary

The Admin III role serves as a senior administrative support position with leadership responsibilities. This role supports department compliance, assists with payroll-related processes, and ensures operational efficiency across scheduling, fleet management, and administrative functions.

This role requires continuous, real-time computer use throughout the entire shift, including typing while speaking with customers and navigating multiple systems simultaneously.

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Key Responsibilities

• Provide leadership support to the administrative team and ensure daily workflow compliance
• Act as the primary escalation point for Admin I and Admin II staff, assisting with issue resolution and decisionmaking
• Assist with employee paperwork related to payroll, including timecards, spiffs, and incentive tracking
• Utilize Geotab to monitor technician activity, routing, and timecard accuracy
• Support permitting, licensing, and certificate of insurance (COI) processes
• Assist with fleet safety coordination, including meetings, inspections, and maintenance scheduling
• Communicate operational updates, issues, and trends to management
• Maintain accurate records, reporting, and administrative documentation

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Technical Skills Requirements

• Strong proficiency using computers in a professional work environment
• Ability to type efficiently while speaking with customers and entering information in real time
• Experience navigating multiple systems, screens, and software platforms simultaneously
• Intermediate to advanced proficiency in Microsoft Excel
• Ability to quickly learn and manage multiple operational systems
• Experience with ERP or business management systems (such as Acumatica or similar platforms) is preferred and highly valued

Minimum Qualifications

• Previous administrative, dispatch, or customer service experience preferred
• Strong communication and customer service skills
• Ability to multitask in a fastpaced environment
• Experience supporting team operations, training, or leadership responsibilities preferred
• Ability to learn technical product knowledge

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Physical Requirements

• Ability to sit for extended periods while working at a computer
• Frequent use of phone, keyboard, and office equipment
• Occasional lifting up to 20 lbs

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Work Environment

• Office environment with frequent phone and computer use
• Fastpaced, teamoriented setting

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The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities as needed or as directed by management.