Overview

Virtual Assistant Jobs in Pampanga, Central Luzon, Philippines at TOA Global

Title: Virtual Assistant

Company: TOA Global

Location: Pampanga, Central Luzon, Philippines

Virtual Assistant

Location: Clark, Philippines
Work Arrangement: Onsite, Full-time
Shift: Monday – Friday | 7:00 AM – 4:00 PM PHT

Unlock Your Potential!

At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and the Philippines, supporting our global clients across the accounting, finance, and professional services industries.

We're on the lookout for a sharp and proactive Virtual Assistant to join our team. In this role, you will be the operational backbone supporting a dynamic client team-managing professional schedules, processing premium policies, auditing complex files, and keeping corporate workflows running like clockwork. Operating directly from our modern facilities on a stable dayshift, this position is custom-built for an administrative professional who brings massive organizational superpowers, thrives under pressure, and takes pride in delivering an exceptional customer experience.

Your Impact

  • Schedule Wrangler & Reporting Rockstar: Process and manage manual operational schedules, coordinate complex team spreadsheets, and execute ad-hoc reporting and data entry tasks to keep daily business pipelines moving smoothly.

  • Policy Patrol & Remarketing: Systematically identify commercial policies experiencing significant rate increases and proactively drive administrative remarketing efforts to safeguard client interests.

  • Document Dynamo: Handle the rapid electronic filing, indexing, and processing of policies while generating official Certificates of Currency with high precision.

  • Audit Ace: Conduct thorough file audits and evaluate renewal outcomes to ensure total data accuracy and regulatory compliance across the corporate registry.

  • Client Voice & Communications: Compose high-quality, professional customer emails utilizing brand templates, and interface directly with insurers to secure critical updates on finalized claims.

  • Insight Recorder: Attend team sessions to record detailed meeting minutes, collating key operational criteria into centralized advice handbooks for smooth cross-border alignment.

  • CX Champion: Step up to execute ad-hoc administrative workflows deemed necessary by management to maintain a flawless customer experience journey.

What You Bring

  • The Experience: Minimum of 2 years of solid experience in an administrative support or corporate assistant role, ideally operating within a complex, fast-paced small-to-medium enterprise (SME) or shared services environment.

  • Office Suite Mastery: Advanced Microsoft Word layout and document formatting skills, paired with intermediate Microsoft Excel proficiency (including confident command of data sorting, logic functions, VLOOKUP, and Pivot Tables).

  • Communication Maven: Outstanding written and verbal English communication skills, giving you the ability to draft professional business correspondence and engage overseas stakeholders confidently.

  • Detail Detective: A meticulous eye for numerical and text anomalies, with a proven track record of delivering pristine data outputs with minimal managerial revision.

  • Juggling Genius: Superior project coordination and time-management habits, enabling you to organize multiple client priorities and shift gears quickly without compromising on deadline quality.

  • Professional Drive: High levels of emotional intelligence, a dependable operational follow-up style, and a proactive mindset dedicated to continuous learning and career growth.

Why You'll Love It Here

We believe in rewarding high achievers with a work environment that fuels both professional growth and personal well-being.

  • Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your "Me time."

  • Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.

  • Health & Security: Comprehensive HMO and Life Insurance coverage from day one.

  • Day Shift Stability: Enjoy a stable daytime schedule that respects your work-life balance, keeps your weekends completely free, and aligns perfectly with Australian business operational hours.

  • Onsite Collaboration: Benefit from consistent enterprise infrastructure, high-speed corporate connectivity, and a vibrant team culture by working directly out of our modern facility.

  • The Hub Experience: When onsite at our facilities, benefit from custom open-plan stations, collaborative breakout spaces, interactive game zones, and an in-house cafe bar serving over 20 varieties of free premium drinks to keep you refreshed.

  • Global Operations Trajectory: Elevate your market value past basic virtual assistance by anchoring yourself within the premium international insurance and corporate services domain, establishing long-term pathways toward Operations Team Lead or Project Coordinator roles.

Apply

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