Overview
Veterinary Receptionist- Veterinary experienced applicants only Jobs in Cleveland Heights, OH at Oak Tree Veterinary Hospital
Join Our Team as a Customer Service Representative at Oak Tree Veterinary Hospital Are you a friendly, detail-oriented communicator who loves helping people and pets? In this role, you’ll be the first point of contact for pet families. The role includes answering phone calls, scheduling same-day and flexible appointments, processing medication and food refills, and ensuring every client leaves confident in our compassionate, stress-free care. This position requires exceptional multitasking abilities; knowledge of veterinary services, products, and procedures; strong communication skills; and a passion for providing excellent client service.
Responsibilities
● Provide clients with exceptional client service
● Open and close the hospital as directed
● Welcome clients and patients
● Answer incoming telephone calls
● Schedule appointments and answer client questions about basic veterinary care
● Manage credit card and cash payments
● Maintain accurate electronic client/patient medical and transaction records
● Educate clients on products, vaccine protocols, treatments, and procedures
● Clean and maintain the lobby
● Handle emergencies according to hospital policies
● Filling in for other areas and performing other tasks/functions as needed
● Good interpersonal skills, communication, and customer service skills
● Professional and polished demeanor and appearance
● Attention to detail
● Ability to educate clients on preventatives, injectables, vaccines, etc.
● Basic computer literacy and familiarity with Microsoft Outlook
● Must be eager to learn new skills and receptive to coaching
● Experience using Ezy-Vet Practice Management Software is a plus
Requirements: ● 5 years of Proven customer support experience or 2 years of relevant experience in a vet clinic
● Must include a cover letter introducing yourself and why you would be a good fit (Those who don’t, will not be contacted for an interview)- Wouldn’t include
● Strong phone contact handling skills and active listening
● Excellent communication and presentation skills
● Ability to multitask, prioritize, and manage time effectively
● Willingness to work flexible hours, including evenings and every other Saturday
● Passion for animals and dedication to providing exceptional client care
● High school diploma
● Professional
● Ability to work in a fast-paced environment
● Must be compassionate
Knowledge Requirements
- Basic understanding of veterinary terminology (preferred)
- Knowledge of common pet care needs and vaccinations (helpful)
- Familiarity with appointment scheduling and phone etiquette
Physical Requirements
- Ability to sit, stand, and walk for extended periods
- May need to lift up to 25 lbs. occasionally
- Comfortable being around animals (cats, dogs, sometimes exotic pets)
Hours / Work Schedule
Full-time (35-40 hours) is available. Must be able to work morning, afternoon, evening, and weekend shifts. Must be able to work extended hours when needed.
Benefits
● 401(k) with matching
● Flexible scheduling after the probationary period
● Health insurance
● PTO benefits offered after the 1st anniversary
● Paid Holidays after the probationary period
● Professional development & continuing education available
● $16-20/hour
We offer competitive pay based on experience and qualifications. Also, we provide opportunities for career growth and development within our organization.
Job Type: Full-time
Pay: $16.00 – $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Cleveland Heights, OH 44118 (Required)
Ability to Relocate:
- Cleveland Heights, OH 44118: Relocate before starting work (Required)
Work Location: In person
Title: Veterinary Receptionist- Veterinary experienced applicants only
Company: Oak Tree Veterinary Hospital
Location: Cleveland Heights, OH
