Overview
Veterinary Receptionist Lead Jobs in Stone Ridge at Marbletown Animal Hospital
We are seeking an experienced and motivated Lead Veterinary Receptionist to join our busy four-doctor team at Marbletown Animal Hospital. This leadership role is ideal for someone who excels in client service, front desk organization, and supporting a positive, efficient hospital environment.
Position Overview:
The Lead Receptionist oversees front desk operations and ensures a welcoming, organized, and efficient client experience. This role is responsible for guiding reception workflow, supporting team members, and maintaining clear communication between clients and hospital staff.
Key Responsibilities:
- Lead and support the reception team in daily front desk operations
- Greet clients and their pets warmly upon arrival, ensuring a welcoming environment
- Provide exceptional client service and maintain a positive client experience
- Manage scheduling, phone calls, emails, and text communications, including screening service needs
- Process payments for visits, medications, and products, and assist with overdue account follow-up as needed
- Maintain accurate client records and enter service information into practice management software
- Keep the reception area clean, organized, and presentable
- Assist with training new front desk team members
- Help resolve client concerns in a professional and efficient manner
- Support overall front desk workflow and daily hospital operations
Qualifications:
- Veterinary reception experience preferred
- Must be computer savvy with strong customer service skills
- Friendly, positive attitude with the ability to effectively de-escalate situations
- Ability to multitask in a fast-paced environment
- Organized, dependable, and team-oriented
Work Hours:
- Full-time position with flexible scheduling
- Must be available to work one Saturday per month
- Hospital hours:
- Monday & Tuesday: 8:00 AM – 7:00 PM
- Wednesday-Friday: 8:00 AM – 5:00 PM
- Saturday: 8:30 AM – 3:00 PM
Compensation & Benefits:
- $18-$22/hour based on experience
- Paid Time Off (PTO)
- 401(k) with employer match
- Medical, dental, and vision insurance
- Employee discount for staff pets
Title: Veterinary Receptionist Lead
Company: Marbletown Animal Hospital
Location: Stone Ridge
