Veterinary Receptionist

Receptionist

Arizona Canine Orthopedics & Sports Medicine is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $22.00 – $26.00

Schedule: Monday- Friday 7AM – 5PM

Key Responsibilities:

• Answer and manage a high volume of client phone calls

• Schedule consultations, rechecks, and surgical procedures

• Receive, request, and confirm medical records and referrals

• Welcome clients and patients and ensure a positive check-in experience

• Manage patient check-out and process payments

• Maintain a clean, organized, and welcoming reception area

• Organize and maintain medical records and client documentation

• Assist with scheduling coordination and front office workflow

• Assist technicians with patients when needed

• Help coordinate occasional team events and practice initiatives

Qualifications:

• Minimum 2 years of veterinary reception experience

• Exceptional communication and interpersonal skills

• High level of emotional intelligence and empathy when working with clients

• Ability to stay organized and focused in a busy specialty practice

About Arizona Canine Orthopedics & Sports Medicine

Arizona Canine Orthopedics & Sports Medicine is not a typical veterinary practice—it’s a focused, high-level orthopedic surgery and sports medicine center dedicated to helping dogs regain mobility and quality of life. While our work centers on advanced surgery, the experience begins the moment a client walks through the door or calls the practice—and that’s where our front desk team plays a critical role.

This position is far more than answering phones and scheduling appointments. Our client care team serves as the first impression of the hospital and the guide for clients navigating what is often a stressful and emotional situation for their pet. The right person understands that empathy, organization, and clear communication can make a huge difference for families who are trusting us with their dog’s care.