Overview
Veterinary Client Service Representative Jobs in Mountain View at Shoreline Pet Hospital
At Shoreline Pet Hospital, we are more than just a veterinary clinic—we are a team of passionate professionals dedicated to providing exceptional, Fear Free care to our patients and a positive, supportive environment for our team. Our hospital is built on a foundation of compassion, collaboration, and a commitment to reducing stress and anxiety for both pets and their people.
We believe in fostering a workplace culture where every team member feels valued, respected, and empowered to grow. Through teamwork, open communication, and a shared love for animals, we create an environment where both pets and people thrive. If you’re looking for a place where your skills are appreciated, your well-being matters, and your passion for veterinary medicine can shine, we would love to meet you!
Job Summary:
We are seeking a highly organized, quick-learning, and detail-oriented Veterinary Receptionist to join our team. The ideal candidate must possess strong critical thinking skills, the ability to multitask efficiently, and a passion for providing excellent client and patient care. As the first point of contact for our clients, you will play a crucial role in ensuring a positive experience for pet owners and their beloved animals.
Key Responsibilities:
- Greet and check in clients and their pets with professionalism and warmth
- Answer and manage multiple phone lines, scheduling appointments efficiently
- Provide accurate information about services, pricing, and policies
- Handle client inquiries and concerns with critical thinking and problem-solving skills
- Process payments, invoices, and maintain accurate records
- Coordinate with veterinarians, technicians, and other team members to ensure smooth clinic operations
- Maintain a clean and organized reception area
- Assist with administrative duties, including filing, data entry, and inventory management
- Handle urgent situations calmly and prioritize tasks effectively
Requirements:
- Strong critical thinking skills to assess and respond to client needs effectively
- Excellent multitasking abilities in a fast-paced environment
- A quick learner who can adapt to new software, protocols, and procedures
- Outstanding communication and interpersonal skills
- Minimum of one year prior experience in a veterinary clinic
- Proficiency in computer systems and scheduling software preferred
- Ability to remain calm and professional under pressure
- Compassionate and empathetic demeanor towards both pets and their owners
Benefits:
- Competitive pay
- Health and wellness benefits
- Paid time off
- Employee pet care discounts
- Opportunities for professional growth and advancement
If you are a proactive, detail-oriented, and fast-learning individual who thrives in a dynamic environment, we would love to hear from you! Apply today to join our dedicated veterinary team.
Job Types: Full-time, Part-time
Pay: $20.00 – $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Work Location: In person
Title: Veterinary Client Service Representative
Company: Shoreline Pet Hospital
Location: Mountain View
