Overview
Teller I Jobs in Spirit Lake, IA at Central Bank
Title: Teller I
Company: Central Bank
Location: Spirit Lake, IA
Description
POSITION SUMMARY
The Teller I is responsible for providing quality customer service per Bank standards in accurately and efficiently completing various financial transactions in adherence to all Bank policies.
Essential Duties And Responsibilities
The essential functions include, but are not limited to the following:
Portray a positive company image and engage in professional and friendly communication with customers
Actively listening to customer needs and inquiries to determine appropriate service actions
Refer any customer questions regarding products or services to the appropriate person
Accurately enter customers’ transactions into computer to record transactions and issues computer-generated receipts
Cash checks and pay out monies after verifying signatures/endorsements are correct, written and numerical amounts agree, and accounts have sufficient funds
Balance/count currency, coin, and checks in cash drawers by hand or using currency-counting machine, and calculate daily transactions using computers, calculators, or adding machines
Receive and count daily inventories of cash and drafts. Monitor bank vaults and ATM’s to ensure cash balances are correct. Order a supply of cash to meet daily needs
Carry out special services for customers as requested in adherence to Bank policy
Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
Identify transaction mistakes when debits and credits do not balance
Arrange monies received in cash boxes and coin dispensers according to denomination.
Resolve problems or discrepancies concerning customers’ accounts
Explain, promote, or sell Bank products or services using computerized information about customers to tailor recommendations
Count, verify, and post armored car deposits
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
Perform clerical tasks such as typing, filing and answering multi-line phone system
Performing all other duties as assigned
Requirements
EDUCATION & EXPERIENCE
High School Diploma or equivalency preferred
Minimum of one (1) year of experience in customer service/cash handling
Central Bank is an Affirmative Action and Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
