Overview

Technical Assistant, Business and Professional Services Jobs in Raleigh at Wake Technical Community College

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Position Description

The Technical Assistant, Business and Professional Services provides accurate, deadline-driven technical processing and documentation support that enables consistent service delivery across academic divisions and administrative partner offices. This role completes course section transactions in the college administrative system, maintains official course file documentation for compliance, and supports payroll-related processing and refunds. The Technical Assistant ensures all work is traceable, verifiable, and audit-ready, while providing dependable coverage during peak cycles and compliance deadlines.

Responsibilities and Duties (*Essential Functions)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

  • Complete course section transactions in the college administrative system for Program Directors, faculty, coordinators, and academic divisions using
verified inputs and established procedures
  • Maintain the official course file documentation set for cross functional divisions and administrative partner offices, ensuring documents are complete, accurate, organized, and audit ready
  • Maintain timely tracking updates and closure evidence for leadership and partner offices to support traceability and verification
  • Complete payroll related processing in coordination with Human Resources, verifying required documentation before submission and routing exceptions through established channels
  • Support refund processing with Workforce Development Registrar and Financial Services by coordinating documentation requirements and completing assigned processing steps
  • Prepare course packets and certificates for multiple academic divisions for workforce, as assigned and document completion of related actions for verification
Deliver course section files to the Workforce Development Registrar with required compliance artifacts following published procedures and handoff standards
Identify missing documentation, system issues, or process concerns early and notify leadership support to prevent missed deadlines and compliance risk
Communicate clearly with departmental staff and partner offices including Registrar, HR, Business Services, and Financial Services to complete handoffs and resolve issues
Maintain confidentiality and handle sensitive student and employee information in accordance with FERPA while completing transactions and documentation control
Provide dependable availability during course cycle and audit readiness deadlines and deliver consistent follow through to meet time sensitive processing requirements

Provide backup coverage for other Technical Assistant responsibilities during absences and peak workload periods to sustain continuity of operations

Qualifications

Knowledge, Skills & Abilities

Strong attention to detail and ability to follow documentation standards precisely
Ability to complete processing accurately and maintain verifiable records supporting compliance and audit-readiness
Strong recordkeeping habits and ability to maintain timely updates in shared tracking
Ability to communicate clearly with Coordinators, operations leadership, and partner offices to complete handoffs and resolve issues
Ability to maintain confidentiality and handle sensitive information in accordance with the Family Educational Rights and Privacy Act

Reliability and dependability; consistent follow-through to meet deadlines and maintain documentation integrity, including during peak and audit-readiness periods


Requirements

Associate degree in a related field

One year experience in administrative/technical processing requires accuracy, documentation control, and deadline management

Preferences

Experience using the college administrative system (for example, Colleague) and maintaining official course documentation files

Experience supporting payroll-related processing and refunds with strict documentation requirements

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee’s professional growth.

Title: Technical Assistant, Business and Professional Services

Company: Wake Technical Community College

Location: Raleigh

 

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