Overview
Team Administrator Jobs in Cheltenham, England, United Kingdom at Gloucestershire Health and Care NHS Foundation Trust
Title: Team Administrator
Company: Gloucestershire Health and Care NHS Foundation Trust
Location: Cheltenham, England, United Kingdom
The Administrator will work as part of a multi-disciplinary team (MDT) supporting the effective administration of the young person’s pathway through the service from referral to treatment. This will help to provide an efficient, comprehensive clerical and administration service
Roles/Responsibilities Include
To understand the referral to treatment pathways.
To be able to take appropriate actions where pathways are incomplete to ensure that children and young people receive the treatment and interventions necessary
To adopt a constantly flexible team working approach to ensure that all individual and team objectives are completed efficiently and within given timescales
To be able to plan and have responsibility for own work by developing an understanding the flow of work/priorities through the service
To support, as required, a reception and switchboard service to all visitors, staff and callers, maintaining an efficient, professional and friendly service
To project the professional image of the business through demonstrating excellent customer care in all activities
To work flexibly to support the administrative work of services when required.
- Meet young people, relatives, and visitors in a friendly and professional manner, assisting them with enquiries and directing or escorting them to their destination as required
- Provide general administrative support including answering telephone calls, setting up meetings, diary management, filing, scanning, data input, reception duties and photocopying as required.
- Support with identification and escalation of issues which compromise delivery of the agreed pathways and timeframes i.e. capacity issues.
- Efficiently use clinical systems e.g. Rio and other databases/systems to record and track the patient’s treatment pathway including, clinic appointments and outcomes.
- To ensure that all written communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines.
- Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring that enquiries are responded to professionally and relayed accurately and in a timely manner to relevant persons.
- To adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
About
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
For further details / informal visits contact: Name: Trish Burkes Job title: CAMHS Support Services Lead Email address: [email protected] Telephone number: 0300 4213685
