Overview

Talent Acquisition Assistant – Administration; BPO Jobs in Cape Town, South Africa at Mass Markets

Position: Talent Acquisition Assistant – Recruitment Administration (BPO)

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a highly organized Talent Acquisition Assistant to support the Talent Acquisition team in delivering an efficient, high-volume recruitment process within a fast-paced BPO / call center environment.

This role is administratively focused, requiring someone who is exceptionally strong in coordination, tracking, system management, and recruitment administration. The successful candidate will support recruitment operations while maintaining accurate systems, documentation, and reporting.

While the primary focus is administrative, the role requires someone who can step in and support Talent Acquisition activities when needed, including candidate sourcing and screening during high-volume hiring campaigns.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

  • Coordinate and schedule interviews and assessments between candidates and hiring managers.
  • Provide administrative support to the Talent Acquisition team across high-volume recruitment campaigns.
  • Assist with candidate sourcing and initial screening when required.
  • Coordinate and support recruitment events and open days.
  • Maintain and update candidate records within the Applicant Tracking System (ATS), including hires, declines, and status changes.
  • Create, update, and maintain recruitment trackers, wage trackers, and reporting dashboards in Excel.
  • Coordinate pre-employment screening, including background checks and world checks.
  • Support onboarding administration, including documentation and system setup for new hires.
  • Ensure all recruitment systems, records, and ATS data remain accurate, organized, and up to date.
  • Manage multiple administrative tasks simultaneously while supporting high-volume recruitment initiatives.
  • Communicate professionally with candidates across all levels, including agent-level candidates and senior stakeholders.
  • Ensure all recruitment administration remains compliant with South African labour legislation and internal HR policies.

    • CANDIDATE QUALIFICATIONS

    WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

    All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Grade 12 / National Senior Certificate (NSC).
  • An entry-level tertiary qualification in Human Resources or a related field (advantageous).
  • Minimum 1 year experience in recruitment administration, HR administration, or recruitment coordination within a BPO or call centre environment (preferred).
  • Experience working with Applicant Tracking Systems (ATS) and HR systems.
  • Strong proficiency in Microsoft Excel, including managing trackers and reports.
  • Solid understanding of HR or recruitment administrative processes.
  • Extremely strong administrative and organizational skills.
  • Ability to manage high volumes of recruitment administration and tracking.
  • Highly detail-oriented, ensuring systems and documentation remain accurate and compliant.
  • Excellent communication skills when interacting with candidates and internal teams.
  • Professional, reliable, and able to maintain confidentiality when handling sensitive information.

    • Title: Talent Acquisition Assistant – Administration; BPO

    Company: Mass Markets

    Location: Cape Town, South Africa

    Category:

     

    Apply

    Upload your CV/resume or any other relevant file. Max. file size: 800 MB.