Support Technician, Transportation

Job Summary

Provides administrative support work in assisting district administrators in planning, coordinating, monitoring, and facilitating administrative actions and processes.

Additional Job Duties that may be required:

Manage driver / monitor certification

• Make sure all bus drivers and monitors are properly certified before working
• Track required documents (CDL, background checks, fingerprints, medical, training, etc.)
• Monitor expiration dates and ensure renewals are completed on time

Maintain records and compliance

• Keep accurate records of all driver / monitor certifications and qualifications
• Enter and update data in District / State systems
• Ensure compliance with Federal, State, and District transportation rules

Oversee background and screening processes

• Coordinate fingerprinting and background checks
• Review Motor Vehicle Records (MVRs) (driving history)
• Ensure drivers and monitors meet safety and eligibility standards before approval

Work with Contractors and staff

• Follow up with Contractors to remedy missing or expired credentials
• Communicate certification issues to Contractors and District leadership
• Ensure drivers and monitors meet all ongoing certification and safety requirements

Essential Functions

1. Researches and compiles data, and prepares reports and correspondence.

2. Organizes and tracks the status of legislation, application or case record processing, responding to complaints, and/or resolving work related problems.

3. Recommends, coordinates, and implements administrative practices and procedures to facilitate work processes and accomplish unit activities.

4. Interprets laws, rules, regulations, policies, for the purpose of answering inquiries, resolving complaints, or to resolve work related problems.

5. Prepares correspondence relating to administrative activities for the purpose of presenting information, or resolving complaints or work related problems.

6. Maintains administrative records and files.

7. Attends meetings to provide or clarify information, facilitate processes, or resolve problems.

8. Performs other duties as assigned.

Probation: Six (6) months

Qualifications

Open requirements: Four (4) year combination of education, training, and experience in administrative work or related area. Knowledge of accounting practices and policies, Excel, and reconciling contractor invoices for payment preferred.

Promotional requirements: NA

Licensing: NA

Knowledge, Skills, and Abilities

• Knowledge of administrative practices, methods, and procedures relating to administrative support areas
• Knowledge of research and statistical methods and techniques
• Strong word processing, spreadsheet, database, diagramming, and/or presentation software skills
• Strong oral, written, and interpersonal communication skills
• Strong data research, compilation, analysis, and presentation skills
• Strong calculator, personal computer, fax, and office equipment operation skills
• Ability to resolve work related problems or complaints
• Ability to use judgment in search for solutions or improvement to work processes
• Ability to coordinate work activities
• Ability to research and compile data, prepare written reports and correspondence
• Ability to interpret laws, rules, and regulations
• Ability to operate standard office equipment such as personal computers, copiers, fax machines, and related equipment
• Ability to read, understand, and apply job-related rules, policies and procedures
• Ability to prepare reports