Support Assistant B Jobs in Toronto, Canada at City of Toronto
Position: SUPPORT ASSISTANT B
Responsibilities
:
Responds to telephone, mail, email and in person inquiries from the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents and data. Conducts research and analysis to develop service options for the public and various interested parties.
Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data.
Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
Reviews, accepts, or rejects material/applications from the public, ensuring all criteria have been met.
Key
Qualifications:
Your application must describe your qualifications as they relate to:
Considerable experience delivering customer service in a high‑volume, fast‑paced front‑line counter or call-center setting.
Considerable experience with cash handling and cash reconciliation (i.e. taking payments, balancing of tils).
Considerable experience performing complex calculations.
Considerable experience de-escalating difficult situations with the public and managing difficult calls.
Considerable experience using Microsoft Office (i.e. Word, Excel, Outlook).
You Must Also Have:
Strong comfort with working in a fast paced and high-volume environment daily.
Excellent interpersonal and customer service skills with the ability to work independently
Excellent oral and written communication skills with the ability to communicate effectively with all levels of staff and the public.
Ability to exercise independent judgment and discretion in dealing with confidential matters.
Ability to write reports, bank reconciliations and accept various payment types
Knowledge of contact centre principles, practices and key performance metrics
Must be available to work varied shifts
Title: Support Assistant B
Company: City of Toronto
Location: Toronto, Canada
Category:
