Summer Intern – Worcester location

Agency Overview

The Department of Revenue’s core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent

Bureau/Division Overview

The mission of the Department of Revenue’s Child Support Services Division is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family. Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families’ economic self-sufficiency.

DOR/CSS’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities.

Position Summary

The intern will work with the front-end staff for the department, assisting customers, their legal representatives, employers and other agencies to navigate through the child support process. The position involves triaging requests with patience and professionalism in a fast paced environment.

Core Responsibilities

• Assisting Walk-in Customers
• Processing Housing Requests from customers/Housing Authority
• Answering Switchboard calls and redirecting for further assistance
• Assist supervisor with reviewing miscellaneous Intergovernmental requests
• Processing Incoming/Outgoing Mail

Preferred Qualifications

• Experienced with Excel and Word
• Customer Service Orientated
• Time Management Skills
• Familiar with Zoom and Teams applications
• Ability to work with diverse backgrounds

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!