Overview
Submission Officer Jobs in Chicago at BLS Visa Consular Service
Overview
We are urgently hiring for Submission Officer.
Job Location – Chicago
Our Ideal candidate will have:
- A minimum of a High School diploma or an Associate’s Degree
- At least 2 years of experience in a client-facing or administrative role
- Proficiency in both Spanish and English is required
- Exceptional attention to detail
- Strong communication skills
- High typing speed with excellent accuracy
- Permanent Residency in the United States (no visa provided)
Job Description:
- Document scrutiny & collection of applications for Passport processing.
- Collection of visa applications & document scrutiny for visa processing, attestation & legalization services
- Biometrics capture (Photo & Fingerprints)
- Cash collection & POS entry
- Client facing – answering queries, advising applicants, managing disputes
- Handle customer/applicant queries personally or else through email, telephone.
- Handle cash and bank-related transactions if assigned and ensure 100% accuracy.
- Record and maintain all the application data. Also, Ensure accurate & timely data entry into the CRM with zero errors.
- Ensure all the administration and logistics of passport delivery to Embassy/ applicant / logistic company etc.
- Maintain compliance with the standard operating procedures, manuals, etc. without deviation in the process.
- Inform the applicants about the available Value-Added Services and ensure upselling of Value-Added Service options to applicants/ customers.
- Encourage the applicants to provide feedback on services provided and their overall experience at the Application Center.
- Ensure that the entire task is completed within the mandated turnaround time.
- Assist the Deputy Manager/Team Lead/Operations Manager in the execution of any new projects and other ISO compliances.
- Ensure judicious use of natural resources.
- Adhere to the environmental health and safety policy/objectives and guidelines of the organization.
- Other duties as assigned
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Health insurance
- Paid time off
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Required)
- German (Preferred)
Work Location: In person
Title: Submission Officer
Company: BLS Visa Consular Service
Location: Chicago
