Overview
Spa Receptionist Jobs in Lake Oswego at Zen Garden Massage & Spa
We are currently seeking a part time front desk receptionist that will contribute to our warm, healing atmosphere. We are looking for good communication skills, a positive attitude, well developed computer skills, and a willingness to learn. Hard work and a positive attitude will be rewarded with salary increases and monthly bonuses.
Front Desk Receptionist’s responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally, the Front Desk Receptionist assists with transitional cleaning of the spa and relaxation area as needed.
Schedule:
Monday / 2:00pm-7:00pm
Tuesday / 9:30am-2:00pm
Wednesday / 9:30am-6:00pm
Thursday / 9:30am-6:00pm
Friday / 2:00pm-7:00pm
Satday 10-6pm
Sunday / 10:00am-2pm
Position Requirements:
- Must be detail-oriented and have ability to multi-task.
- Must have enthusiasm and possess excellent customer service skills.
- Must possess basic math skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening and computer skills.
- Must be a team player.
- Must have weekend availability
Duties and Responsibilities:
- Be on time for shift and maintain consistent, regular attendance record
- Properly open and close spa each day according to Standard Operating Procedures.
- Accurately book, change and cancel spa appointments.
- Ensure that the check-in, check-out and payment process is handled in accordance with company policy
- Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
- Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
- Familiarity with Spa Booking Softwares
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Handle guests’ questions and concerns promptly, professionally and courteously.
- Maintain complete confidentiality in all guest matters in accordance with company policy
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked and well organized work area.
- Ensure adequate stock of supplies and equipment; inform management when stock is low.
- Must be able to work without constant direct supervision
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Assist in all areas of spa operation as requested by management.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Experience Requirements:
- Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative.
- Minimum of 1 year of employment within a Spa Environment preferred.
Zen Garden is an equal opportunity employer.
Compensation is between $18-$22/hour
Job Type: Part-time
Pay: $18.00 – $22.00 per hour
Work Location: In person
Title: Spa Receptionist
Company: Zen Garden Massage & Spa
Location: Lake Oswego
