Shelter Front Desk Associate

Auburn Valley Humane Society (AVHS) is looking for a Front Desk Associate to join our team of Animal Welfare Warriors at the animal shelter. We serve nearly 3,000 animals each year, and every interaction with a pet owner, adopter, volunteer, or community member helps shape their experience with our organization.

The Front Desk Associate is often the first person someone meets when they walk through our doors or call for help. Whether assisting a family with an adoption, helping a pet owner navigate a difficult situation, scheduling appointments, processing payments, or answering questions, this role plays an essential part in supporting both animals and the people who care about them.

Who are you?

You are an animal AND people lover. You understand that helping pets starts with helping people. You enjoy talking with the public and can remain calm, compassionate, and professional even during challenging conversations. You are organized, detail-oriented, and comfortable juggling multiple priorities at once. You enjoy a fast-paced environment where no two days are exactly alike. You are positive, adaptable, and committed to providing excellent customer service.

Does this sound like an amazing adventure? Click Apply. Let’s chat.

Minimum Qualifications:

• Should have a strong interest in animal welfare and customer service
• Must have intermediate writing and math skills
• Must have intermediate computer skills
• Must demonstrate professionalism, courtesy, tact, and sound judgment
• Must be able to pass an employment background check and drug screening

Specific Duties:

• Serve as a welcoming and professional first point of contact for visitors, adopters, clients, volunteers, and community members
• Answer and direct incoming phone calls, emails, and other communications
• Schedule appointments and assist customers with shelter services and programs
• Process animal intakes, adoptions, and related paperwork accurately and efficiently
• Collect and process payments, donations, licensing fees, and other transactions
• Maintain accurate records within shelter software systems and organizational databases
• Assist customers with pet licensing, lost and found pet inquiries, and general shelter information
• Provide compassionate support and guidance to individuals seeking assistance with pet-related concerns
• Coordinate communication between customers and shelter staff to ensure timely service
• Maintain organized files, forms, and front desk materials
• Assist with administrative projects and data entry as assigned
• Participate in fundraising events, community outreach activities, and other organizational functions as needed
• Maintain effective and cooperative working relationships with staff members, volunteers, and other departments
• Promote a positive image of AVHS through professional and positive interactions with the public, volunteers, and community partners
• Perform other related duties and responsibilities as assigned to support the mission and operations of the Society

Physical Demands:

Individuals will frequently be required to stand, walk or sit for extended periods of time, hear sufficiently; reach, bend or stoop, regularly lift and carry up to 50 pounds.

Occupational Disclaimer:

This position works daily in an animal shelter. This position will come in direct contact with animals and will be exposed to animal related smells and sounds.

Wage Range: $17.25-$20.00

Auburn Valley Humane Society (AVHS) and all parts of its organization, including Northwest Spay & Neuter Center and the Thrift Store, is committed to an inclusive work environment that is full of opportunity for all, with a workforce that reflects the region’s diversity. At the core of it all, our approach is shaped by a strong respect for people. AVHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, status as an individual with a disability, genetics, status as a protected veteran, sexual orientation, gender identity or expression, or for inquiring about, discussing, or disclosing information about compensation or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need. AVHS uses E-Verify to verify the ability of all new employees to legally work in the United States. If you need assistance or an accommodation in the application process, please contact us.