Overview
Service Coordinator Jobs in Tucson at Expert Restaurant Supply
Service Coordinator & Office Support Administrator
Location: Tucson, AZ
Department: Service & Operations
Employment Type: Full-Time
About Expert Restaurant Supply
At Expert Restaurant Supply, we help restaurant owners, chefs, and foodservice professionals bring their kitchens to life — from design and installation to ongoing service and support. We pride ourselves on being a trusted partner in the hospitality industry, combining deep product knowledge with exceptional customer care.
We’re looking for a highly organized Service Scheduler & Office Support Administrator to join our growing team. This role is essential to keeping our service, fabrication, and office operations running smoothly through scheduling, warranty coordination, invoicing, and administrative support.
What You’ll Do
Service Scheduling & Coordination
- Schedule service calls, installations, and fabrication projects using Service Fusion or other software
- Coordinate technician workloads and adjust schedules as needed
- Ensure all job details are clearly communicated to customers and field teams
- Follow up on open or incomplete jobs to support timely resolution
Warranty & Claims Administration
- Create and manage warranty tickets for equipment and parts
- Coordinate with manufacturers and vendors to authorize and process claims
- Order warranty or repair parts and maintain complete documentation
- File and track damage claims through resolution
Invoicing & Documentation
- Generate customer invoices for service calls, installations, and deliveries
- Review labor, job costing, and parts usage for accuracy
- Maintain organized service records, work orders, and warranty files
Office & Administrative Support
- Perform data entry and maintain spreadsheets in Excel or Zoho Sheets
- Monitor and respond to company emails and messages as directed
- Support administrative projects and provide backup office support as needed
- Maintain confidentiality of customer and company information
Communication Hub
- Provide proactive updates to restaurant clients, technicians, and vendors
- Serve as a key point of contact ensuring smooth workflow across departments
What We’re Looking For
- 2+ years of experience in service scheduling, dispatching, warranty administration, or office support
- Strong proficiency in Excel and/or Zoho Sheets
- Experience with Service Fusion, DDI (CRM), or similar software preferred
- Excellent communication, organization, and multitasking skills
- Detail-oriented, dependable, and calm under pressure
- Customer-focused with strong follow-through
Preferred (Not Required)
- Background in restaurant equipment, foodservice, or commercial kitchen operations
- Bilingual skills
Why You’ll Love Working Here
- Join a tight-knit, customer-driven team that values collaboration
- Be part of a growing Tucson company supporting local restaurants
- Competitive compensation and benefits
- Opportunities to grow within operations and service management
Ready to Join the Team?
Apply today and help us keep kitchens cooking smoothly!
Pay: From $20.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Title: Service Coordinator
Company: Expert Restaurant Supply
Location: Tucson
