Service Clerk

The Service Clerk is responsible for providing administrative and clerical support to the service department. This role plays a key part in ensuring smooth daily operations, maintaining accurate service records, assisting with customer service, and supporting service advisors and technicians as needed.

Key Responsibilities:

• Greet customers and assist them with check-in/check-out for service appointments.
• Schedule service appointments and update customer records in the system.
• Open and close repair orders (ROs) accurately and efficiently.
• Maintain organized and up-to-date service files and documentation.
• Handle phone calls, respond to inquiries, and route messages as needed.
• Prepare and process warranty claims and internal repair orders.
• Assist service advisors and technicians with paperwork and parts requests.
• Maintain inventory of office supplies and reorder when necessary.
• Ensure service department cleanliness and organization (waiting area, counters, etc.).
• Handle customer payments and invoicing for completed services.
• Follow dealership and manufacturer compliance procedures.

Qualifications:

• High school diploma or equivalent (required).
• Previous clerical or customer service experience (automotive dealership experience preferred).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and dealership management software (CDK, Reynolds & Reynolds, etc.).
• Ability to work in a fast-paced environment and multitask effectively.
• Friendly, professional, and team-oriented attitude.

Work Environment:

• Office setting within the dealership’s service department.
• Requires standing, walking and sitting for extended periods.
• Saturday shifts are required