Overview
Service Assistant Jobs in Mandaluyong, National Capital Region, Philippines at Emapta Global
Title: Service Assistant
Company: Emapta Global
Location: Mandaluyong, National Capital Region, Philippines
Supporting Innovation and Growth in the Global Health and Wellness Industry
Our client is a well-established global company in the health, wellness, and rehabilitation products industry, known for developing and distributing innovative products used by healthcare professionals, therapists, and fitness specialists worldwide. With a strong global presence and a reputation for quality and innovation, the company continues to grow across international markets while maintaining a strong focus on customer service, product development, and operational excellence. Joining their team means becoming part of a stable, globally recognized organization that supports professional growth and long-term career development.
Job Description
As a Service Assistant, you will provide administrative and operational support to the Service Department by coordinating parts ordering, maintaining part numbers and master data, and managing the customer database to support service operations and customer communication.
By ensuring accurate parts data, organized service records, and reliable customer information, you help the service team operate efficiently and support business operations globally.
Job Overview
Employment type: Full time
Shift: Night shift, Weekends Off
Work setup: Hybrid, Megatower Ortigas
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Hybrid work arrangement
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati)
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
Required Education
- High school diploma or GED (associate degree preferred)
Required Experience
- 1 to 3 years experience in administrative, service coordination, parts, purchasing, or inventory experience (industrial/service environment strongly preferred)
Other Required Qualifications
- Experience entering and maintaining records in a database system (CRM, ERP, CMMS, or similar) with a focus on accuracy and consistency
- Proficiency with Microsoft Office (Excel, Outlook, Word) and comfort learning new systems
- Strong written and verbal communication skills; ability to coordinate with technicians, vendors, and customers
- Demonstrated ability to manage multiple priorities, meet deadlines, and maintain organized documentation
Other Preferred Qualifications
- Experience with parts cataloging, item master creation, or inventory control processes
- Working knowledge of mechanical/electrical components and ability to interpret parts lists, drawings, or exploded diagrams
- Experience with purchasing/PO workflows and vendor management
- Prior experience with an ERP/CMMS/CRM system (e.g., Dynamics, SAP, NetSuite, ServiceNow, Salesforce, or similar)
- Exposure to warranty processes and return material authorization (RMA) handling
Core Competencies
- Execute strategic direction by supporting initiatives across teams, vendors, and customers; identifying opportunities, issues, and obstacles; adapting to changing priorities; and collaborating to achieve business objectives
- Energize the organization by acting in alignment with company vision, purpose, and values; demonstrating initiative and courage; inspiring others; guiding teams through change; and sharing knowledge and expertise
- Drive and deliver results by aligning goals and commitments; involving stakeholders to achieve team objectives; collaborating to optimize resources and share best practices; ensuring accountability; contributing to improvements; modeling high standards; meeting performance expectations; and using data to anticipate risks and take action
- Build organizational capability by pursuing continuous learning and improvement; acting as a company ambassador; building and sustaining trust-based relationships; applying self-awareness to manage responses; and maintaining awareness of internal and external factors impacting the role
Your Daily Tasks
Parts Ordering & Service Support
- Receive parts requests from service leadership and confirm requirements (model/serial, revision, quantity, urgency, ship-to location)
- Source parts through approved vendors and internal inventory; request quotes as needed and confirm pricing, lead times, and availability
- Prepare customer quotes as needed; verify parts, pricing, taxes/freight assumptions, and lead times in alignment with company guidelines
- Place orders and track shipments through delivery; communicate status, delays, and alternatives to technicians and service leadership
- Monitor and triage the Service Team inbox; prioritize and route requests and ensure follow-up
- Create and update technical service jobs in NetSuite, including job records, required attachments, and job status for service visibility
- Respond to internal and external inquiries within 24 hours with a resolution, status update, or clear next steps
- Coordinate returns, warranty parts, credits, and core returns; maintain required documentation
- Maintain parts-per-job/work order records, including cost, vendor, order date, and tracking information
Part Number Creation & Master Data Management
- Create new part numbers for the Service Team following established naming/numbering conventions and approval workflow
- Build and update part master records including description, category, compatibility, unit of measure, vendor/manufacturer, pricing, lead time, and substitutions
- Prevent duplicate items by checking existing records before creation and standardizing descriptions
- Maintain bills of material references or cross-reference lists for serviceable equipment
- Coordinate with technicians to capture required technical details before creating or updating part records
- Communicate part number changes, substitutions, and obsolescence to relevant stakeholders
- Support continuous improvement of parts data quality and governance standards
Customer Database Creation & Maintenance
- Create and maintain the customer database including company profiles, site locations, contacts, and billing/shipping details
- Maintain customer equipment lists including model, serial number, installation date, warranty status, and service history
- Apply standardized data entry rules to ensure accuracy and resolve conflicting information
- Support service scheduling and dispatch by providing accurate customer details and site access information
- Generate basic reports and lists for the Service Team
- Follow company data privacy, retention, and access-control requirements and handle customer data confidentially
Other Job Duties and Responsibilities – KPIs
- Service Team inbox triage – 95% of inbox items prioritized and resolved within 24 hours
- NetSuite jobs – 95% of requests received are completed within 24 hours
- Parts creation – 100% of requests to be completed within 24 hours
- Performs other duties as assigned
Working Conditions
- Working in an office environment
Other Working Conditions – Physical Conditions
- Ability to sit for long periods of time
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!
