Overview
Service Administrator Jobs in Erie, PA at MH Equipment Company
If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable and growing company, join the team at MH Equipment! As a Service Administrator with MH Equipment you will work closely with other individuals in the Sales, Service, Parts, Rental, Used and Aftermarket departments.
Company Overview
MH Equipment is an authorized Hyster and Yale lift truck and forklift dealer that provides top quality material handling equipment to meet our customers’ needs. We have won the Hyster “Dealer of Distinction" award multiple times. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Our focus and culture are centered on our beliefs that people matter, passion inspires and purpose unites.
For more information on who we are and what we do, please visit our website at www.mhequipment.com. We look forward to hearing from you!
JOB RESPONSIBILITIES:
- Process all time cards and post labor as required and entering data into payroll spreadsheets.
- Open and maintain work orders, review for completeness and accuracy.
- Closing work orders within 48 hours of completion of job.
- Assist rental coordinator with various rental responsibilities as needed.
- Coordinate transportation; schedule, monitor and invoice transportation cost.
- Coordinate between parts and service departments.
- Assist in Parts Department when necessary.
- Follow up with customers as to customer satisfaction and completeness of repairs.
- Follow policies and procedures.
- To assist in the duties of the Branch Manager as needed – dispatching skills, generate quotes.
- Monitor and schedule PM’s, entering new contracts into the system.
- Answer branch and service department calls; take information from customers or direct call to proper person.
- Manage third-party billings and specialized invoicing.
- General filing.
- Assist Branch Manager in tracking departmental productivity.
- Perform all other duties as assigned.
POSITION REQUIREMENTS:
- Must be able to work independently.
- Professional customer service skills and prior service admin. Experience.
- Ability to organize—strong organizational & time management skills.
- Professional telephone skills.
- Ability to cope with pressure, multiple projects, and frequent interruptions.
- Punctuality, dependability, and accuracy in the completion of daily and special assignments.
- Data entry skills, good basic computer knowledge of Microsoft Office Programs.
- Proficient oral, written, and telephone communication skills.
- Must be able to meet the physical requirements of the job.
- Ability to work well with others in a team environment.
- Prompt and regular attendance.
- Present a professional image in personal appearance, dress and preparation.
WORKING CONDITIONS: Hours will be 7:30 a.m. – 4:00 p.m., Monday through Friday. Some overtime may be required. This is an hourly, non-exempt position.
Benefits:
- Uniquely MH: Adoption Assistance, Dave Ramsey’s Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
- Excellent Compensation: Great pay, pay bonus incentives, 401K with employer match, company laptop and cell phone.
- Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
- Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
- Company Support: Continuous training, safe working environment
MH Equipment is proud to be an Equal Opportunity Employer
Job Type: Full-time
Experience:
- Microsoft Office: 5 years (Required)
- Administrative: 4 years (Required)
- Inventory control: 2 years (Preferred)
Work Location: In person
Title: Service Administrator
Company: MH Equipment Company
Location: Erie, PA
