Overview
Service Administrator Jobs in Easthampstead, England, UK at Quest Employment
Location: Easthampstead
About the Role:
Do you have the right skills and experience for this role Read on to find out, and make your application.
We are seeking a highly organized and dedicated Service Admin to
join our team
. The ideal candidate will provide key administrative support to the Operational team, ensuring the smooth running of day-to-day operations and delivering exceptional customer service. This is an excellent opportunity to join a company focused on
dynamic
growth and
customer satisfaction
.
Shift Patten
* Monday to Friday (office based)
* 8.30am to 5pm
Main
Purpose
of the Job:
* Liaise with operational personnel to ensure all systems are updated.
* Manage all administrative activities for the department.
* Develop and maintain positive relationships with customers.
* Minimize invoice queries and investigate any credit requests.
* Ensure data input is accurate and completed promptly.
* Complete all end-of-week checks before the monthly invoice run.
Main Tasks and
Activities:
* Resolve customer missed collection queries promptly.
* Handle customer invoice queries efficiently.
* Ensure accurate data entry into IT systems.
* Record gains and losses on the depot progress spreadsheet.
* Manage emails effectively, ensuring they are dealt with and filed away on time.
* Keep Helpdesks clear or in progress by the end of each day.
* Update reception with relevant service issues (e.g., vehicle breakdowns).
* Inform key accounts of service issues affecting their customers.
* Contact missed customers to explain the reason for the missed collection and confirm a rescheduled day.
* Ensure all routes are in order and report any non-compliance by drivers to the Service Administrator.
* Manage delivery and collection tickets, keeping customers informed about their delivery date and first collection day.
Skills and Experience:
* Strong administration skills.
* Competent in the use of Microsoft applications.
* Excellent customer service skills.
* A team player with the ability to work on your own initiative.
If you are interested in these
exciting
opportunities, then please apply with a full up to date CV.
We are working as a recruitment business for this role.
Quest Employment acts as an employment agency for permanent recruitment and as an employment business for temporary recruitment
Title: Service Administrator
Company: Quest Employment
Location: Easthampstead, England, UK
Category: Administrative/Clerical (Office Administrator/ Coordinator, Admin Assistant)
