Overview
Senior Office Support Clerk (DPS #73248) Jobs in Santa Fe at State of New Mexico
Posting Details
The Law Enforcement Records Bureau gathers, analyzes, and disseminates criminal justice data used by New Mexico law enforcement, criminal justice, corrections, courts, and civil agencies to ensure public safety. The bureau maintains complete and accurate records and responds to the needs of the public, law enforcement and criminal justice agencies providing support and customer engagement through our many applications, programs, and services to achieve the mission objectives.
Why does the job exist?
This customer centric role updates criminal history information, arrest fingerprint cards, dispositions, and demographics. Position perform administrative duties or tasks such as: filing, data-entry, quality control, provide fingerprint services for processing applicant-fingerprint supported background checks, responding to public requests for New Mexico name-based background checks, Letters of Good Standing/Police Certificate, accident, incident reports, fielding high volume of phone calls, provide accurate information to internal and external customers, cashier and credit card responsibilities, and records management.
How does it get done?
Maintain Records Compliance – Review, Process, Update, and Release criminal history records in compliance with federal and state requirements. Produce records ensuring accuracy, timeliness, and confidentiality.
Data Entry and Records Management – Enter data and maintain organized, secure electronic and physical records to include all logs associated with each task.
Fingerprinting Service – Perform on hand fingerprinting utilizing the Live Scan AFIS system and Ink Based fingerprinting for nationwide background checks in accordance with legal requirements.
Report Generation – Prepare and distribute Criminal history reports and Letters of Good Standing/Police Certificate while ensuring accuracy.
Customer Service – Provide professional customer service with internal and external customers, and agencies, regarding records requests, fingerprinting, and general inquiries.
Who are the customers?
General Public, Internal Customers, Law Enforcement and Criminal Justice Agencies.
Ideal Candidate
General Public, Internal Customers, Law Enforcement and Criminal Justice Agencies.
Minimum Qualification
High School diploma or equivalent and one (1) year of experience in office administration, customer service, records management technique and procedures, basic accounting, and/or business administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling one year (1) year may substitute for the required experience.
Employment Requirements
Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy.
In addition, the selected candidate must possess and maintain a valid driver’s license and obtain a Defensive Driving Certificate from the State of New Mexico.
Working Conditions
Highly secured office setting due to confidential tasks performed and for personal security. Office setting, exposure to Visual/Video Display terminal and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift and carry 30 lbs. Subject to a national fingerprint-based record checks within 30 days of assignment. Continued employment is contingent upon remaining felony-free, per Section PS-3 of the Criminal Justice Information Systems Security Policy v. 6.0.
Supplemental Information
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Agency Contact Information: Anita Sena (505) 827-9282 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
Title: Senior Office Support Clerk (DPS #73248)
Company: State of New Mexico
Location: Santa Fe
