Overview
Senior Medical Front Desk Coordinator Jobs in Bellevue, WA at Bellevue Pain and Wellness
Senior Medical Front Desk Coordinator | Bellevue Pain and Wellness
Bellevue, WA 98007 | Full Time | $26.00 to $30.00 per hour
About Us
Bellevue Pain and Wellness, PLLC is a high end interventional pain management practice in Bellevue, WA. With over 800 patient reviews and a 4.9 star rating, we hold ourselves to an exceptionally high standard of care. We are a close knit team that values professionalism, precision, and genuine compassion for our patients.
Why This Practice Is Different
- Pay above market: $26 to $30 per hour depending on experience
- 100% employer paid medical and dental premiums for employee coverage, you pay nothing out of your paycheck
- 3% employer retirement contribution to your 401(k), regardless of whether you contribute yourself
- Annual profit sharing on top of base pay and retirement contribution
- Paid time off and free parking
- Strong staff retention: our biller has been with us 6 years, NP 5 years, PA 4 years
- Monday through Friday schedule, no evenings or weekends
The Role
We are looking for an experienced Senior Medical Front Desk Coordinator to join our team. This is not an entry level position. We need someone who can walk into a busy specialty practice and run the front desk with minimal supervision from week two. You will own the patient intake, scheduling, and insurance verification workflows for our practice.
Most of our patients are older adults managing chronic pain. We need someone who is calm, warm, firm when necessary, and operationally fluent in the daily realities of a specialty medical practice.
Minimum Requirements
- 2+ years of front desk experience in a medical office (private practice, specialty practice, or hospital outpatient setting)
- Hands on experience with at least one EHR system
- Demonstrated working knowledge of insurance verification, deductibles, copays, and coinsurance
- Strong written and verbal communication skills
- High school diploma or equivalent
Strongly Preferred
- Experience in pain management, interventional pain, orthopedics, neurology, or another specialty practice
Responsibilities
- Run patient check in and check out with a calm, warm, professional presence
- Manage multi provider scheduling, including procedure scheduling and rescheduling
- Verify insurance eligibility and benefits
- Collect patient balances at time of service with a pleasant but firm approach
- Manage no shows, cancellations, and waitlist to optimize the schedule
- Coordinate with clinical staff on patient flow, refills, and provider questions
- Route all clinical questions and substance use questions to providers
- Maintain accurate documentation in our EHR (Tebra)
- Handle the complex situations: angry patients, billing disputes, complicated insurance scenarios, scheduling conflicts
- Other duties as needed in a small specialty practice
Must pass a post-offer/pre-employment background check and drug screening.
To Apply
Please submit your resume along with a brief cover letter. Include your earliest available start date, your salary expectations within our posted range, and a sentence or two about your specialty practice experience. Applications without cover letters will be deprioritized.
Pay: $26.00 – $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free parking
- Health insurance
- Paid time off
Application Question(s):
- What is your earliest available start date?
- Walk us through how you verify insurance benefits for a new patient.
- A patient checks in for an appointment and is upset about a $200 balance they did not expect. Walk us through how you would handle that conversation, including specific things you would check and explain.
- What is your current or most recent salary, and what salary range are you targeting for your next role?
Experience:
- front desk experience in a medical office: 2 years (Required)
- medical EHR system (Epic, Athena, eClinicalWorks, NextGen)?: 2 years (Required)
Ability to Commute:
- Bellevue, WA 98007 (Required)
Work Location: In person
Title: Senior Medical Front Desk Coordinator
Company: Bellevue Pain and Wellness
Location: Bellevue, WA
