Security Operations & Visitor Services Coordinator-Customer Service Specialist Senior

Job Details

Working Title: Security Operations & Visitor Services Coordinator
Job Class: Customer Service Specialist, Senior
Agency: Health Department

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  Job ID: 95333
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  Location: St. Paul
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  Telework Eligible: No
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  Full/Part Time: Full-Time
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  Regular/Temporary: Unlimited
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  Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously.
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  Date Posted: 07/17/2026
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  Closing Date: 07/23/2026
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  Hiring Agency: Minnesota Department of Health (MDH)
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  Division: Facilities Management
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  Work Shift/Work Hours: Day Shift / 8:00 a.m. – 4:30 p.m.
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  Days of Work: Monday – Friday
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  Travel Required: No
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  Salary Range: $22.62 – $30.62 / hourly; $47,230 – $63,934 / annually
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  Classified Status: Classified
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  Bargaining Unit/Union: 206 – American Federation of State, County, & Municipal Employees (AFSCME Clerical, Council No. 5)
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  Work Area: Facilities Management
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  FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you’ll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

This posting is intended to fill multiple vacancies

Enjoy coming to work every day in the beautiful Freeman Office Building as the Security Operations & Visitor Services Coordinator. The Minnesota Department of Health (MDH) is seeking a customer-focused professional to be the first point of contact for visitors, employees, contractors, and the public while helping maintain a safe, secure, and welcoming environment.

In this role, you will:

• Coordinate front desk operations, visitor management, facility access, and reception services for multiple state agencies.
• Welcome and assist visitors, employees, contractors, and the public by providing exceptional customer service.
• Manage visitor check-in, temporary badge issuance, and access control processes to support facility security.
• Maintain security-related records and operational documentation in accordance with established policies and procedures.
• Partner with Facilities Management, Capitol Security, and agency staff to ensure safe, secure, and efficient facility operations.
• Support a professional, welcoming environment while safeguarding the security and operational integrity of the Freeman Building and Agricultural/Health Laboratory facilities.

Qualifications

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

• Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers over the phone, in person and via email.
• Experience using keyboarding and computer applications to prepare correspondence, maintain records, and enter data accurately and efficiently.
• Experience using Microsoft Office applications (such as Outlook and Word) or other computer systems to maintain records, correspondence, and operational documentation.

Qualifications to be further assessed during the interview process:

• Experience communicating effectively in writing and verbally with customers, staff, and the public using professional language.
• Experience managing multiple priorities, organizing workload, and completing assignments accurately within established timeframes.
• Human relations skills sufficient to establish and maintain working relationships with internal and external stakeholders.

Preferred Qualifications

• Experience working in a government, healthcare, laboratory, public safety, or other secure public-facing environment.
• Experience coordinating visitor management, building access, temporary badge issuance, or front desk security operations.
• Experience using visitor management systems, electronic scheduling systems, SharePoint, or other office technology to support daily operations.
• Experience working independently to prioritize workload, coordinate multiple responsibilities, and meet established deadlines.
• Experience responding to unexpected situations, resolving customer service issues, and exercising sound judgment while following established policies and procedures.

Physical Requirements

This position requires occasional moving of file boxes up to 25lbs. Physical demands include lifting, standing, walking, sitting, pulling, and twisting to perform job duties.

Additional Requirements

• This position requires successful completion of a background check and employment reference check
• MDH does not participate in the federal E-Verify program and is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Dama Abuta at [email protected] or 651-201-7387.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Dama Abuta at [email protected].

If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at [email protected].

About Health Department

Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving, and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.

Working together to improve the state we love.

What do Minnesota’s State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you’ll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [email protected] and let us know the support you need.