Overview
Scheduling Coordinator (Homecare/Bourne) Jobs in Plymouth at TLC PRIVATE HOME CARE
Scheduling Coordinator – Home Care Services
About the Role:
We are seeking a highly organized, proactive, and adaptable Scheduling Coordinator with healthcare experience to join our growing private home care team. This position plays a critical role in ensuring seamless coordination between clients and caregivers while maintaining exceptional standards of care and service.
Multilingual strongly preferred
The ideal candidate is calm under pressure, solution-oriented, and thrives in a fast-paced environment where priorities can shift quickly. This role requires strong communication skills, attention to detail, and the ability to build positive relationships with both clients and caregivers.
Schedule: Monday–Friday | 8:30a-4:30p
Apply today:
https://tlcprivate.com/careers/
Key Responsibilities:
Care Coordination & Scheduling
- Manage and maintain caregiver schedules to ensure all client care needs are met efficiently and consistently
- Match caregivers to clients based on qualifications, experience, personality fit, location, and care requirements
- Proactively anticipate staffing needs and adjust schedules to prevent gaps in care
- Respond quickly and effectively to last-minute schedule changes, call-outs, and urgent staffing situations
Communication & Customer Service
- Serve as a primary point of contact for caregivers, clients, and families regarding scheduling updates, concerns, and service requests
- Maintain professional, compassionate, and timely communication at all times
- Ensure caregivers are fully informed of shift details, client preferences, and care expectations before assignments
Documentation & Compliance
- Maintain accurate scheduling records, caregiver attendance logs, mileage documentation, and client information
- Monitor caregiver punctuality, attendance, and shift completion
- Ensure scheduling practices comply with company policies, healthcare regulations, and safety standards
- Protect confidential client and employee information with professionalism and discretion
Team Support & Coordination
- Collaborate with recruiting and leadership teams to identify staffing needs and support workforce planning
- Assist with onboarding and orientation scheduling for new caregivers
- Support operational leadership in maintaining high-quality client care and caregiver satisfaction
Qualifications
- High school diploma or equivalent required.
- Previous experience in scheduling, staffing coordination, healthcare administration, or customer service required
- Home care, healthcare, or medical office experience strongly preferred
- Excellent organizational and multitasking abilities in a fast-paced environment
- Strong problem-solving skills with the ability to think proactively and make quick decisions
- Exceptional verbal and written communication skills
- Proficiency with scheduling software, Microsoft Office, and administrative systems
- Comfortable providing occasional field support and visiting client homes when needed
- Knowledge of home care operations, caregiver scheduling, and care plans is highly valued
- Ability to maintain confidentiality and professionalism in sensitive situations
What We Offer
- Competitive pay with overtime opportunities
- Paid training and ongoing support
- Paid sick time
- 401(k) with company matching
- Opportunity for professional growth and leadership development
- Supportive team culture focused on high-quality care and employee success
Why Join Us?
At our organization, we value the caregivers who make a difference every day. You’ll be part of a supportive team that recognizes your hard work, respects your dedication, and provides the tools and flexibility needed to succeed.
Pay: $24.00 – $25.00 per hour
Work Location: In person
Title: Scheduling Coordinator (Homecare/Bourne)
Company: TLC PRIVATE HOME CARE
Location: Plymouth
