Overview
Scheduling Coordinator Jobs in Houston, TX at Fastrac Energy Services
The Opportunity
We are looking for a driven, detail-oriented Scheduling Coordinator to join our Service Department in the Houston area. This full-time role is perfect for a proactive, high-energy professional who thrives in a fast-paced environment and wants to play a key part in delivering exceptional customer experiences while helping scale our operations in North Texas.
If you’re someone who takes pride in ownership, enjoys solving problems, and wants to build a career with a growing solar leader, we’d love to hear from you.
About Fastrac Energy Services
Fastrac Energy Services is a growing leader in solar sales, project management, and high-quality installation services across Texas. We serve homeowners throughout Texas, delivering reliable clean energy solutions that reduce costs and support a more sustainable future.
At Fastrac, we’re more than a solar company — we’re a high-performing, ambitious team united by a mission to accelerate the region’s transition to renewable energy. We move fast, value innovation, and maintain a supportive, family-oriented culture where people are empowered to take ownership, grow their skills, and build meaningful careers in one of the fastest-growing industries in America.
Headquartered in Houston, we’re actively expanding across Texas — including a strong push into the Texas market — creating exciting opportunities for talented professionals who want to grow with us.
Scheduling Coordinator – Solar Operations & Customer Support
Houston, TX
Reports to: Director of Service
Role Overview
We’re looking for a highly organized, proactive Scheduling Coordinator to be the driving force behind exceptional customer experiences and efficient solar site survey and service operations. In this critical role, you’ll own service requests from start to finish, coordinate field teams, and ensure our customers’ solar systems perform at their best.
This is a high-impact position for someone who thrives on ownership, loves solving problems, and wants to contribute to the growth of clean energy. You’ll be the central hub connecting homeowners, partners, technicians, and internal teams—turning service requests into satisfied customers and streamlined operations.
Key Responsibilities
Service Coordination & Ownership
- Own service appointments opportunities and cases end-to-end: intake, scheduling, dispatching, follow-up, billing and closeout
- Proactively manage and escalate aging or at-risk work orders to prevent delays to Branch Operations Manager and Director of Service
- Coordinate technician schedules, return visits, and emergency service in Texas
- Ensure complete documentation (photos, notes, test results) for every job before closeout
Customer & Partner Experience
- Act as the primary point of contact for homeowners and installation partners
- Deliver timely, clear updates and manage expectations throughout the service process
- Troubleshoot basic system performance questions and guide customers with confidence
- Conduct post-service follow-ups to confirm satisfaction and gather feedback
Systems, Reporting & Continuous Improvement
- Maintain accurate, real-time data in Salesforce (Opportunities, Cases, Work Orders, Service Appointments)
- Support service metrics and reporting by driving data integrity
- Identify recurring issues, process bottlenecks, and opportunities for improvement
- Help track trends in callbacks, rework, and quality issues
What Success Looks Like
- Maintain average duration to under 30 days
- High customer satisfaction scores and positive feedback
- Clean, reliable Salesforce data that informs smart decisions
- Fewer repeat visits through proactive problem-solving
- Strong collaboration across field teams, partners, and customers
Qualifications & Experience
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- 2+ years of experience in service coordination, field service operations, scheduling, dispatch, or customer support
- Experience in solar, renewable energy, construction, HVAC, or field service strongly preferred
- Proven ability to manage multiple priorities in a fast-paced environment
Skills & Competencies
- Exceptional organizational and time-management skills
- Clear, professional written and verbal communication
- Strong operational mindset with high attention to detail
- Ability to drive results without direct authority
- Comfortable working independently while being a strong team player
- Calm under pressure and solution-oriented
Technical Skills (Preferred)
- Hands-on experience with Salesforce (especially Service Cloud / Field Service Lightning)
- Proficiency in Microsoft Office or Google Workspace
- Basic understanding of solar PV systems, inverters, batteries, and monitoring platforms (Enphase, SolarEdge, etc.)
Personal Attributes We Value
- Extreme ownership and follow-through
- Detail oriented
- Proactive problem-solver who sees issues before they escalate
- Genuine curiosity and eagerness to learn the solar industry
- High emotional intelligence and customer-first mindset
- Adaptable in a growing, evolving company
Why You’ll Love This Role in DFW
- Be part of the growing solar industry while supporting local homeowners and businesses
- Work with a passionate team committed to clean energy
- Opportunity for career growth as the company scales in Texas
- Hybrid-friendly environment with occasional field visits across the DFW metro
Ready to join a fast-growing solar company and make a real difference inTexas?
Apply today with your resume and a short note about why you’re excited about this role. We’re looking for someone who wants to own outcomes and grow with us.
Job Type: Full-time
Pay: $22.00 – $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience:
- Customer support: 2 years (Required)
- Solar energy: 2 years (Required)
- Appointment scheduling: 2 years (Required)
Language:
- Spanish (Preferred)
Location:
- Houston, TX 77043 (Preferred)
Work Location: In person
Title: Scheduling Coordinator
Company: Fastrac Energy Services
Location: Houston, TX
