Scheduler

Your experience matters

A Scheduler who excels in this role:

• Provides quality customer service through greeting patients, answering phones and making patient appointments.

• Answers phones in a timely and polite manner, transfers calls appropriately, relays messages. Attempts to resolve patient questions and requests before referring them to other staff members.

• Prepares the medical chart for each patient by identifying and utilizing the appropriate forms and recording information.

• Maintains confidentiality of all pertinent patient care information to assure patient rights are protected. Releases information in accordance with established policies.

• Does not have unauthorized overtime, arrives on time, leaves on time and has few unscheduled absences. Respects diversity of each individual (patients, visitors, vendors, co-workers).

• The Lead Radiology Secretary assists the professional radiology staff by providing variable duties to promote the smooth operation of the department; completes all required paperwork, places patient charts and records in the appropriate files; informs patients of exam times and keeps patients informed regarding delays and wait times; assists with images thru Novarad,and image CD processing; stocks and maintains supplies; may perform office/clerical functions; assist physicians in location and review of films/images and reports; performs other duties as assigned. Participates in CQI activities.

• Performs L-lines and submission of procedure changes to appropriate departments.

• Performs PACS procedures and assist with CD copying of images, knowledge of NovaScan application

• Prepares black lung images according to policies and procedures.

• Documents all minutes for the departmental meetings

• Retrieves reports for physicians, offices, patient-care units, surgery, ER upon request Maintains knowledge of computer systems.

• Manage and tracks in the Mammography MRS system. Does all follow up tracking for Mammography. Maintains office policies and procedures.

• Insurance Verification.

• Assist patients and physician clinics with price quotes and pre-authorizations for outpatient radiology procedures.

What we’re looking for

• High school diploma or equivalent required

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  Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

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  Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

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  Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

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  Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

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  Professional Development: Ongoing learning and career advancement opportunities.