Retail Shift Leader I – FT – Bluffton

Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and

Excellence. (I-CARE Values)

• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,

Excellence) values.

• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team

members feel respected, accepted, and included.

• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back,

Sort)

• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up

change for maximum mission impact.

• Accurately records donations, production of merchandise and specified tasks.
• Exceeds established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles

through evaluation.

• Obtains and maintains forklift and walk-behind stacker certification.
• Obtains and maintains first-aid / CPR / BBP certification.
• Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
• Recognizes when team members need coaching and provides immediate coaching when applicable.
• Issue refunds and resolves customer concerns.
• Reports known or suspected security and/or theft problems to a member of store management,

appropriate District Manager, and/or Asset Protection department.

• Complies with all agency policies, procedures, and safety standards throughout all work areas;

maintains same to meet CARF, Department of Labor, and other regulatory standards.

• Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or

Retail Assistant Store Manager; see Supervisory Responsibilities below.

• Performs all administrative and clerical duties including but not limited to completing opening/closing duties,

Must be able to:

• Read and interpret memos and operating and procedure manuals.
• Effectively present standard information in one‐on‐one situations to customers and other team

members of the organization using tact, courtesy and cooperativeness.

• Add/subtract two digit numbers and multiply and divide by 10’s and 100’s.
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Deal with problems involving a few concrete variables.
• Operate a telephone, multi-key register, typewriter, computer, fax machine, and material handling

equipment.

• Obtain and maintain Forklift/Stacker and CPR/First Aid certifications.
• Perform data entry and keyboarding.
• Instruct or verify the work of others.