Overview
Reservationist Jobs in Port Elizabeth, South Africa at RMG Recruitment (Pty) Ltd
Job Purpose
To handle all reservation enquiries efficiently and professionally, maximise room revenue, and ensure excellent customer service while maintaining accurate booking records.
Key Responsibilities
- Answer incoming calls, emails, and online booking enquiries promptly and professionally.
- Process individual and group reservations accurately in the Property Management System (PMS).
- Recon Credit Cards to opera (Operating System)
- Issue AR Invoices – assist Debtors department
- Advanced Deposits – allocate payments and post to applicable reservations
- Check POP file and clear file once payments have been posted
- Nedbank IVeri and Lite recon and post payments as well as links to guests
- Commissions and supporting Invoices. Issue to accounts for payment
- Check room availability and quote rates according to property policies.
- Upsell rooms, packages, and property services to maximise revenue.
- Amend, cancel, and confirm reservations as required.
- Ensure all bookings have correct payment details and billing instructions.
- Liaise with Front Office, Sales and Marketing, and Revenue departments regarding bookings
- Maintain accurate guest profiles and reservation records.
- Handle special requests and VIP bookings.
- Ensure compliance with company policies and reservation procedures.
- Assist with reporting (daily pickup reports, occupancy updates, etc.).
Required Skills & Competencies
- Excellent communication skills (verbal and written).
- Good computer literacy (Microsoft Office, excel and word)
- Attention to detail and accuracy is vital
- Ability to multitask and work under pressure.
- Customer-focused attitude.
- Problem-solving ability in high pressurised environment
Qualifications & Experience
- Hospitality qualification (advantageous).
- Minimum 1–2 years’ experience in reservations, front office,
Personal Attributes
Title: Reservationist
Company: RMG Recruitment (Pty) Ltd
Location: Port Elizabeth, South Africa
Category:
